What are the responsibilities and job description for the Customer Service - Front Desk position at Florida Flyers Flight Academy, Inc.?
About the Front Desk Representative Position - Flight Training - Aviation
We're seeking a motivated and friendly Front Desk Representative to join our team. From greeting clients to answering phone calls, you'll be one of the first staff members our customers interact with, so strong customer service skills are a necessity.
If you're interested in working as a Front Desk Representative for us, read on to see what we're looking for.
Front Desk Representative Responsibilities
- Greet all guests, assisting them with their visit
- Address all client queries and concerns
- Answer all phone calls, redirecting calls to the proper party as needed
- Manage incoming and outgoing mail, including packages
- Monitor office supply inventory and order supplies, including special requests from staff
- Keep a neat and tidy front desk area
- Check, sort, and forward general inbound emails
- Document Management - New Customer onboarding
- Provide additional administrative support as needed
Front Desk Representative Requirements
- Previous experience in a Front Desk Representative or similar role preferred
- High school diploma
- Proficient with Microsoft Office Suite
- Ability to use office equipment, including printers, fax machines and scanners
- Superb multitasking and organizational skills
- Great problem-solving skills
- A friendly, customer service-oriented personality
- Fantastic communication skills