Switchboard Operator

Job Title: Switchboard Operator - Zephyrhills - 38135 Market Square Zephyrhills, 33542

Dept: Administration

Reports to: Director of Operations

Job Summary: Places, receives and routes a high volume of calls through a multi-line switchboard. Supplies information to caller's and may relay messages. Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. One year of training in switchboard. Basic computer skills. Excellent customer service and phone etiquette. Correct English skills, grammar spelling etc..

Main Job Tasks and Responsibilities

• Answer telephone, screen and direct calls
• Take and relay messages upon request
• Provide information to callers, greet visitor.
• Direct persons to correct destination
• Assist with queries from the public and patients
• Assist patients in call for transportation
• Ensures knowledge of staff/providers physical location/office within the organization
• General administrative and clerical support at times
• Prepare letters and documents upon request, receive and sort mail and deliveries if necessary
• Provide information regarding appointments upon request
• Maintain a clean and organize reception area.

Job Qualifications:

• • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Basic computer proficiency

Key Competencies

• verbal and written communication skills
• professional personal presentation
• customer service orientation
• information management
• attention to detail
• initiative
• reliability
• stress tolerance
• Ability to sit for long periods of time

Occupational Exposure:

• Low risk exposure to bloodborne pathogens and chemical hazards

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights