What are the responsibilities and job description for the Admissions Advisor position at Florida National University?
We are seeking a results-driven Admission Advisor with proven sales experience to join our team. The ideal candidate will leverage their sales background to effectively guide prospective students through the enrollment process while maintaining the highest standards of professionalism and ethical conduct.
Key Responsibilities
Full-time
Benefits
General office working conditions. Noise level is at normal office capacity.
Physical Demands
The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee may be required to frequently and for extended periods of time, sit; stand; walk; use hands to handle and feel objects; reach with hands and arms; climb stairs. This position requires the ability to see, hear, and operate a computer keyboard and standard office equipment. The employee must lift and/or move up to (10) pounds and occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. The employee must travel to other campuses, as needed and/or required.
Key Responsibilities
- Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
- Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.
- University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.
- Special Projects: Execute special projects assigned by the President or supervisor.
- Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
- Assigned Duties: Undertake other assigned duties as required.
- Maintain a thorough knowledge of the University’s policies and procedures pertinent to the admissions process including program requirements, tuition and fees, class schedules, etc. and apply them consistently to student’s enrollment.
- Meet or exceed enrollment targets while maintaining ethical standards
- Obtain a thorough knowledge of the University’s objectives, requirements and content of all programs of study offered in order to present complete and factual information to prospective students.
- Identify, recruit and enroll prospective students by conducting interviews with them and parents to provide program information and requirements, by assessing prospective student’s post-secondary education needs, and by finishing the enrollment process as appropriate.
- Work closely with students to identify, refine, assess and determine student’s educational and career goals, providing ongoing advisement to those students.
- Facilitates the student enrollment process by interacting and collaborating with the academic/ administrative units of the institution.
- Deliver personalized assistance to active-duty military students and veterans.
- Organize, maintain, and update all student admissions information in the database, as well as in the students’ file.
- Complete and process all enrollment documents and ensure the student’s file meet audit requirement standards.
- Communicate with students on a regular basis and follow-up class participation to promote retention and educational continuity.
- Conduct tours of the University for prospective student and parents.
- Maintain a leads management program of prospective students which includes number of leads, follow-up calls, and enrollments.
- Participate in recruiting activities such as University fairs, career days, education fairs, festivals, and any other activities to promote, develop and maximize enrollment opportunities. This activity may fall on any day including weekends and after regular work hours.
- Serve as the primary point of contact for active military students, providing personalized guidance through the admissions process and ensuring a smooth transition into academic programs.
- Demonstrate in-depth knowledge of military educational benefits, assisting prospective students in understanding and maximizing the resources available.
- Offer specialized assistance to active military students, addressing their unique needs and challenges during the enrollment process.
- Stay informed about changes in military educational policies and ensure the institution’s compliance with relevant regulations affecting active-duty students.
- High School, Associate preferred , bachelor’s, or master’s degree
- Minimum of 2 years of successful sales experience
- English/Spanish required
- Customer Service and teamwork skills
- Proven track record of meeting or exceeding sales goals
- Excellence in consultative selling techniques
- Advanced communication and interpersonal skills
- Monday - Thursday: 2 days from 8:00am to 5:00pm and 2 days from 12:00pm to 9:00pm
- *Fridays alternate ( campus closes at 7pm) (8:00am to 5:00pm or 10:00am to 7:00pm)
Full-time
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Supplemental Benefits
- Paid Holidays
- Vacation
- Sick Time
- Bereavement Leave
- Jury Duty
- Military Leave
- Personal Leave
- Benefits Continuation (COBRA)
- 401(k) Savings Plan
- Educational Assistance
- Family Medical Leave Act (FMLA)
General office working conditions. Noise level is at normal office capacity.
Physical Demands
The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee may be required to frequently and for extended periods of time, sit; stand; walk; use hands to handle and feel objects; reach with hands and arms; climb stairs. This position requires the ability to see, hear, and operate a computer keyboard and standard office equipment. The employee must lift and/or move up to (10) pounds and occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. The employee must travel to other campuses, as needed and/or required.
