What are the responsibilities and job description for the Front Desk Specialist position at Florida Retina Institute?
JOB OVERVIEW:
The front desk specialist is responsible for the overall success of the front office functions of a busy ophthalmology office(s). This individual provides good judgement in the coordination of all practice activities that contribute to the successful performance of this role.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
- Provides excellent customer service
- Greets patients and visitors to the medical practice
- Check In and Check Out patients
- Books patient appointments
- Working knowledge of electronic health records, Nextech EHR and Practice Plus
- Verify insurance for patient appointments
- Registers patients in the practice management system which may mean entering information given verbally or on registration forms
- Collects identification and insurance cards and copies or scans them for the medical record, may photograph the patient for the record
- Collect co-pays and outstanding patient balances
- Prints encounter form with updated information or updates information on the encounter form to ensure accuracy
- Has patient sign financial agreement, receipt of privacy policy, benefits assignment, etc.
- Answer phone calls, take messages and make appointments
- Lifting up to 50 lbs.
Additional Responsibilities:
- Requires daily travel between offices as needed either to perform the duties for which you were hired or to backfill when needed. No overnight travel required
Qualifications:
- High School Diploma, Minimum 1 year experience in a medical practice or hospital setting is preferred and experience in an ophthalmology practice preferred. Nextech EHR system experience preferred, Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus, Team driven attitude, and ability to work in a fast-paced environment.
- Bilingual Required.
Additional Benefit include travel stipends and uniform allowance.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Orlando, FL 32806 (Required)
Work Location: In person
