What are the responsibilities and job description for the Program Specialist (Domestic Violence Case Manager) - Lee County position at Florida State Courts, Twentieth Judicial Circuit, Administrative Office of the Courts?
WHY YOU SHOULD APPLY TO THE AOC?
- Great working environment
- Growth and Development Opportunities
- Medical, Dental, Vision other supplemental insurances offered
- Sick Vacation Paid Time Off
- Paid Holidays
- Retirement plan options (Pension or Investment)
- 457 Deferred Compensation
- Tuition Assistance
- Employee Assistance Program
This is a professional and highly responsible Case Management position within the Administrative Office of the Courts, Domestic Violence Unit. Work involves the use of Differentiated Case Management techniques in Domestic Violence case types to facilitate and coordinate case progression and disposition. The Program Specialist works closely with the Judiciary, Court and community programs, the Clerk of Courts, and other related agencies as well as the general public. Work is performed under the supervision of the Domestic Violence Program Coordinator.
The core responsibilities of a Program Specialist (Case Manager) include the following:
(1) Differentiated Case Management (2) Case Intake, Creation and Coordination (3) Case Research and Statistics (4) Effective Communication and Customer Service (5) Case Preparation (6) Court Presentation and (7) Other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
(1) Differentiated Case Management
- Utilize differentiated case management techniques
- Facilitate Injunction for Protection cases in court
- Prepare proposed final judgment and other orders as determined by the Judge
- Monitor compliance with court orders
- Review and process motions according to established guidelines
- Schedule hearings
- Schedule compliance hearings
- Identify cases appropriate for reassignment to Unified Family Court and initiate reassignment
- Query various data bases to determine the status of cases
- Create cases and schedule hearings electronically
- Coordinate cases and services to promote efficiency in the civil/family division
- Prepare compliance reports, casework reports etc. for management in a timely manner
- Research cases for effectuation of service, recent motions and responsive pleadings
- Advise judiciary of status updates and compliance issues
- Maintain accurate and detailed record of all pleadings processed
(4) Effective Communication and Customer Service
- Assist Petitioner, Respondents and Attorneys with court procedures and processes
- Respond promptly to inquiries from internal and external customers
- Disseminate relevant information as appropriate
- Review petition and other court documents
- Prepare proposed temporary orders
- Conduct backgrounds checks on parties
- Process for review by judges
- Prepare cases for court
- Announce cases on the court record
- Assemble documents during court
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of:
- Court practices and procedures that relate to circuit DV and family case types
- Court programs and community resources
- Florida Civil/Family Law Statutes and Civil Rules of Procedure
- Court procedures and understanding of basic legal terminology
- Differentiated case management techniques and case processing time standards
- Docket management practices
Ability to:
- Apply organizational skills and independent case analysis
- Schedule case management conferences and/or appropriate hearings
- Make differentiated case management decisions
- Communicate clearly, concisely, and logically, both orally and in writing with the public and other governmental and private agencies
- Conduct legal research and compose concise reports and executive summaries
- Exercise discretion and maintain confidential information
- Provide excellent customer service to a diverse court population and maintain a pleasant and respectful demeanor in all situations
- Work under pressure in a fast-paced office environment
- Read, analyze and interpret detailed instructions, correspondence, and memos
- Read and write case management reports, correspondence, and statistical reports
- Effectively present information and respond to questions from court administration, judges, court staff, other governmental agencies, attorneys and pro se litigants
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Type 40 cwpm (correct words per minute)
- Work effectively as an individual and as a team member
- Self-proofread and correct work product
- Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
- Maintain consistent and regular attendance, which is required
Skill to:
- Efficiently operate a computer and utilize Microsoft Office Suite and various other software programs and databases
EDUCATION and/or EXPERIENCE
Bachelor’s degree in public or business administration, criminal justice, legal studies, psychology, sociology, pre-law or a closely related social science field. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
- Two years of professional, case management, administrative, and/or analytical-related work experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
None
SUPERVISORY RESPONSIBILITIES
None
Salary : $47,040
