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Industrial Automation Specialist

Flotronics Automation
Auburn, MI Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 6/3/2025

About Us:

Flotronics Automation is a leading provider of industrial automation solutions, serving a wide range of industries. We pride ourselves on delivering high-quality products and outstanding customer support to ensure seamless operation and efficiency for our clients.

Job Overview:

We are seeking a skilled Industrial Automation Specialist to join our team. This role is ideal for someone with a strong technical background in industrial automation who also enjoys assisting customers with troubleshooting and product inquiries. The position requires a combination of technical expertise and exceptional communication skills to resolve issues and enhance the customer experience.

Key Responsibilities:

  • Provide technical support for industrial automation products, including HMIs, drives, sensors, pneumatics, actuators, and other control components.
  • Assist customers with troubleshooting, diagnostics, and problem resolution via phone, email, or live chat.
  • Serve as the first point of contact for customers, offering exceptional customer service and product guidance.
  • Document customer interactions, technical issues, and solutions in the company’s ERP system.
  • Collaborate with the engineering and sales teams to provide accurate technical information and support product selection.
  • Guide customers through installation procedures and operational best practices.
  • Stay up to date with the latest automation technologies and company product offerings.
  • Process customer quotes, orders, returns, and warranty claims as needed.
  • Follow up with customers to ensure satisfaction and provide ongoing support.

Qualifications & Skills:

  • Technical background in industrial automation, electrical engineering, mechatronics, or a related field.
  • Experience with industrial networking and troubleshooting automation systems is a plus.
  • Proficiency in AutoCAD with the ability to create and interpret technical drawings.
  • Strong problem-solving skills and the ability to explain technical concepts in an easy-to-understand manner.
  • Excellent customer service and communication skills.
  • Ability to handle multiple inquiries and work efficiently under pressure.
  • Experience with an ERP is preferred.
  • Proficiency in Microsoft Office and other relevant software tools.
  • Ability to work both independently and as part of a team.

Benefits:

  • Competitive pay and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • Training on the latest industrial automation technologies.
  • Paid time off, health insurance, and retirement plan options.

We value innovation and teamwork and are looking for a professional who takes pride in their work. If you are looking for a role where your expertise makes a real impact, we welcome you to be part of our team.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • Associate (Preferred)

Ability to Commute:

  • Auburn Hills, MI 48326 (Required)

Work Location: In person

Salary : $19 - $22

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