Practice Manager

Office Manager - Flourish Family Medicine

Location: Mill Creek, WA

Employment Type: Part-Time to Full-Time (Monday – Friday, occasional Saturdays if needed)

Salary: $26-28/hour or DOE

Benefits: Medical, vision, and dental insurance; IRA with employer match

Our Mission

We are committed to providing compassionate, comprehensive, evidence-based health care for the whole family.

Position Summary

The Office Manager leads and oversees the day-to-day clinical operations of the practice, ensuring an efficient, organized, and patient-centered environment. Collaborating closely with the Medical Director, this role is essential for maintaining clinical policies, ensuring compliance, and fostering a culture of excellence in care delivery. The Office Manager also supervises all clinical staff, provides training, and implements best practices for clinic operations.

Key Responsibilities

• Collaborate with the Medical Director to promote the organization's mission and uphold its values.
• Supervise daily operations to ensure smooth patient, staff, and guest experiences.
• Develop, enforce, and monitor compliance with clinical policies, procedures, and quality improvement programs.
• Recruit, onboard, and train clinical staff; oversee educational initiatives.
• Supervise and support clinic personnel, including providers, nurses, and medical assistants.
• Conduct regular employee evaluations and provide constructive feedback.
• Maintain personnel files, ensuring compliance with state laws and accreditation requirements.
• Serve as the clinic’s Safety Officer and oversee the implementation of safety protocols.
• Manage and optimize the Electronic Medical Records (EMR) system in collaboration with the Medical Director.
• Coordinate updates to patient resources, community connections, and clinic communications, including a patient app.
• Assist with patient education materials and ensure compliance with testing and reporting protocols.
• Research and implement new medical and social services as directed by leadership.
• Monitor and improve clinic workflow, patient flow, and team efficiency.
• Handle interpersonal situations professionally, involving leadership when necessary.

Qualifications and Competencies

Education and Certifications:

• BLS certification (may be completed after hire).

Professional Experience:

• 2–5 years of clinical experience in women’s health, pediatrics, or family medicine preferred.
• 2–5 years of management experience.
• Proven experience developing, implementing, and evaluating medical policies and procedures.

Communication and Interpersonal Skills:

• Demonstrates respect, compassion, and cultural sensitivity in all interactions.
• Skilled in team leadership, staff motivation, and conflict resolution.
• Maintains confidentiality and builds trust-based relationships with patients and staff.
• Excellent verbal and written communication skills in English.

Business Management Skills:

• Proficient with Microsoft Office and EMR systems.
• Experience managing budgets, workflows, and cost-saving initiatives.
• Demonstrates flexibility, creativity, and problem-solving abilities.
• Capable of designing and implementing processes that support operational excellence.

Integrity and Dependability:

• Consistently upholds organizational values and standards.
• Punctual and reliable, with a commitment to providing coverage when needed.
• Approaches challenges with ingenuity, professionalism, and resilience.

To Apply:
Please submit your resume and a cover letter detailing your qualifications and interest in this role to drgordon@flourishfamilymedicine with the subject line “I want to be your Office Manager”

Join Us:
Be part of a team that makes a difference by delivering compassionate, evidence-based care to families in our community.

Job Types: Full-time, Part-time

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Family leave
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Mill Creek, WA 98012 (Required)

Ability to Relocate:

• Mill Creek, WA 98012: Relocate before starting work (Required)

Work Location: In person

Salary : $26 - $28