What are the responsibilities and job description for the Customer Service Representative – Entry Level position at Flourish In Inc.?
Our goal is to connect charitable organizations with local communities, raising awareness and funds through meaningful on-site interactions. We are currently seeking a dedicated Customer Service Representative to join our dynamic team. This entry-level role provides an exciting opportunity to work in a client-facing environment while supporting our marketing and charity initiatives. If you have a passion for customer service and are interested in event marketing, this is the perfect position for you.
Position Overview:
As a Customer Service Representative at Flourish In, you will serve as the first point of contact for clients and customers, addressing inquiries, providing information, and ensuring a positive experience. You will support our event marketing efforts by assisting with event-related tasks and delivering exceptional customer service, all while contributing to the overall success of our charity initiatives.
Key Responsibilities:
Customer Inquiries: Address customer inquiries in a professional and timely manner, ensuring that their needs are met and questions are answered promptly.
Event Support: Assist with event setup and operations, ensuring a smooth process and high levels of customer satisfaction.
Client Communication: Provide detailed information about our services and charity initiatives to clients, enhancing their overall experience.
Issue Resolution: Address customer concerns in an efficient manner, offering proactive solutions and ensuring satisfaction.
Record Management: Keep customer information accurate and organized, ensuring timely updates to customer records.
Client Registration: Assist clients with event registration and perform related tasks as necessary to ensure a seamless experience.
Team Collaboration: Work closely with other team members to provide optimal service and support for events and client needs.
Continuous Improvement: Gather insights from clients and provide feedback to enhance service quality and drive improvements.
Requirements:
Strong verbal and written communication skills to effectively engage with clients and team members.
A customer-centric mindset with a passion for delivering excellent service.
Ability to manage multiple tasks and adapt to a fast-paced environment.
Previous customer service experience is a plus, but not required.
An interest in event marketing and charity initiatives is highly encouraged.
Benefits:
Competitive salary with performance-based bonuses and incentives.
Practical experience in event marketing and charity initiatives, with opportunities for career development.
Work in a supportive, collaborative environment that values teamwork and success.
Contribute to meaningful events that make a real difference in the community.
Why Join Flourish In?
Gain hands-on experience in event marketing and charity-focused initiatives.
Work in a creative, fast-paced environment that encourages innovation and personal growth.
Be part of a team that is committed to supporting charitable causes and making a positive impact on communities.
Salary : $35,000 - $55,000
