Service Reservations Agent - Flow Automotive Companies

Description

Job description

Here at Flow Automotive our online reservations agents work with our customers to schedule service appointments for their vehicles. They take inbound calls, emails, texts, and host online chats. While working in our downtown Winston-Salem headquarters they schedule appointments for all 45 Flow dealerships in NC and VA. This busy role requires attention to detail, focus, and a strong ability to multitask.

Objectives of the Role:

• Provide exceptional customer care, brand experience, and transparent communication
• Personalize interactions by asking informed questions to learn customers’ needs and wants
• Share valuable service information with creative written communication and use of technological solutions
• Contribute to a positive, team-oriented work environment
• Guide customers through the options to purchase a vehicle digitally

Responsibilities:

• Meet daily, weekly, and monthly goals
• Work quickly and efficiently through opportunities to maximize customer contacts
• Take between 80 and 160 calls per day
• Collaborate with store personnel, service advisors, and service managers
• Maintain current product knowledge and meet scheduled training requirements

Skills and Qualifications:

• Excellent written and verbal communication skills
• Desire to be paid more for working harder and have control over your income
• Ability to master digital communication and customer management platforms
• Conscientious, professional appearance, and positive attitude
• Strong critical thinking and problem solving skills
• High school diploma required, Associate’s or Bachelor’s degree preferred

Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service.  Flow operates 50 automotive franchises representing 24 manufacturers in 10 cities and employs over 2,000 people in North Carolina and Virginia.

Flow provides competitive earning opportunities and a comprehensive benefits plan including:

• Medical, dental, and life insurance (including dependent coverage)
• Paid time off
• Paid volunteer time
• State of the art fitness facility on site
• 401(k) Retirement Plan and Financial Wellness Program
• Thrive@Flow Wellness Program with on-site nurse
• Employee pricing for automotive service and vehicle purchases
• Scholarship program for children of employees

Our goal at Flow Companies is to be a creator of societal value by contributing to the common good of our communities. We want our presence to make a positive difference in our communities, not just by the distinctive products and services we provide, but because of the way we engage in the community and invest in its future. We want to be known as a company that is committed to the well being of our communities. We want to be the kind of company that if we did not exist, a community would want us to exist because of the contribution that we have made to the common good.
 
Applicants must pass a pre-employment drug screening.

Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 

Qualifications

Salary : $1,800 - $3,500