Chief of Staff- Hospitality, Design & Operations

At Flow, we believe in crafting immersive, meaningful experiences that integrate design, community, and sustainability. Whether our guests stay for two nights, two weeks or two years, we prioritize seamless service, elevated environments, and authentic connections with the neighborhoods we serve. With a dynamic mix of hospitality, internal design teams, retail, F&B, and our own publication, Flow Trip, we are redefining the future of hospitality.

About the Role

Chief of Staff for Flow Executive - operating at the intersection of retail & hospitality projects, design & construction, and building operations.

• Contribute to the strategic direction and prioritization of the broader company goals.
• Operate as a key operations team member, assisting to manage and drive strategic and operational initiatives.
• Support the growing analytical needs of the business.
• Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.
• Lead various high-priority strategic projects, ensuring cross-functional alignment and accountability, reporting results directly to the operations leadership team.
• Drive critical projects to ensure team alignment, clear accountability, and timely execution of high-quality deliverables.
• Projects may include furthering key cross-functional initiatives, researching new revenue opportunities, and strategic planning around business expansion and organizational growth.
• Translate high-level business priorities into clear and simple initiatives that achieve KPIs tied to company goals.
• Create tools and templates to take the administrative burden off the on-site teams and to better communicate strategies and performance to executive leadership.
• Partner with business leaders to provide data insights into business operations, financial performance, and staffing metrics.
• Identify bottlenecks in workflows/processes and construct/execute action plans to alleviate these pain points.
• Review, design, and execute improvements to org structure.
• Find knowledge and skills gaps and help address them.
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
• Serve as liaison between staff, executives and leaders regarding company environment, employee well-being, project updates, proposals, and planning.

• Bachelor’s degree or equivalent work experience required.
• Prior experience as a multi-operation General Manager or Director within hospitality or an adjacent industry.

• Advanced analytics skills and excellent oral presentation skills required.
• Exceptional ability to convey complex concepts, findings, and strategies in written form.
• Experience with budget management.
• Strong project reporting skills, with a focus on interdepartmental communication.
• The ability to bring hospitality values to all interactions and decisions both internally and externally.