Customer Service Representative - Houston, TX

Oliver Equipment Company (OEC) is a leading industrial supplier of specialty process equipment. Our products include centrifugal pump and compressors, positive displacement pumps and compressors, steam turbines, static & dynamic mixers, turbo blowers and related products and a provider of technical solutions to the downstream, midstream, power generation and general industrial sectors. OEC headquarters are in Houston, TX

Oliver Equipment Company (OEC) is a subsidiary of FloWorks International LLC, which is a privately held company located in Pasadena, TX.

The Customer Service Representative is responsible for overall order and service-related activities for OEC’s customer service function. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.

Some of the exciting things you will do in this role...

• Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments.
• Responds to internal and external inquires in a timely manner ensuring all requests have been handled and completed daily.
• Responsible for generating all Inspection Reports and collecting Data Packages from suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders.
• Reviews and approves the complete order packet with 100% accuracy.
• Supports repair department technicians as needed.
• Maintains strong working relationships with internal and external customers.
• Resolves customer service issues.
• Tracks and maintains all cases in Salesforce.
• Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary.
• Responsible for MaxRecall scans and files. 
• Various duties as assigned by the supervisor.

A must…

• High School Diploma or its equivalent.
• Good written and verbal/oral communication skills.
• Knowledge of MS Office software and Adobe.
• Self-driven with a positive attitude and demeanor.
• Customer service experience.
• Excellent communication, time management and organizational skills.
• Professional telephone etiquette.
• Ability to work independently.
• Industry product knowledge.

The perks of working here....

• Tuition Reimbursement
• Competitive Pay Bonus 
• Medical, Dental, Life, and Supplemental Benefits
• 401(K) retirement plan up to 4% company matching
• Employee Referral Program
• Volunteer Time Off

Environmental Job Requirements… 

• 95% in typical office environment, 5% warehouse environment.
• Must be able to lift to 25 lbs.
• Long hours of computer-based work.

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources. 

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. FloWorks is committed to fostering a culture where every individual is valued and empowered to contribute to a shared success.

FloWorks participates in the US Government’s E-Verify program.