What are the responsibilities and job description for the Inside Account Manager - Baton Rouge, LA position at Floworks International LLC?
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of more than 50 major manufacturers. We provide in-house valve automation services, including CAD design and drawings, machine, fabrication, assembly shops featuring CNC machinery, and automation repair work. Sunbelt Supply is also an authorized Automation Service Center for Velan, Bettis and Limitorque and many more.
Sunbelt Supply is a subsidiary of FloWorks International LLC, which is a privately held company located in Pasadena, Texas.
The Inside Account Manager is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone, fax or email. Coordinates with the outside sales team and other departments to ensure that customers receive the best service possible. Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.
Some of the exciting things you will do in this role...
Provides pricing and delivery information.
Procures and maintains inventory. Monitors to ensure proper inventory turns.
Performs follow-up to ensure timely shipment of materials and customer satisfaction.
Maintains strong working relationships with vendors.
Resolves customer service issues. Tracks open sales orders.
Answer incoming calls from customers and vendors.
Develop quotations based on customers’ RFQ’s.
Process orders received from customers.
Source material when required.
Continually communicate with customers on inquiry development and order status.
A must…
Knowledge of inventory sales
HS Diploma or GED required.
3-5 years of experience in area of responsibility.
Positive communication skills, both over the phone and via e-mails.
Valve and or PFF product knowledge required.
Computer skills: MS Excel, Word and Outlook
The perks of working here....
Tuition Reimbursement
Competitive Pay Bonus
Medical, Dental, Life, and Supplemental Benefits
401(K) retirement plan up to 4% company matching
Employee Referral Program
Volunteer Time Off
Environmental Job Requirements…
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. FloWorks is committed to fostering a culture where every individual is valued and empowered to contribute to a shared success.
FloWorks participates in the US Government’s E-Verify program.
