Customer Service Representative

Discover the cutting-edge world of Simtech Process Systems! As a leading manufacturer of high purity and corrosive fluid handling systems. We're revolutionizing industries such as pharmaceuticals, biotechnology, semiconductors, and more. Our Expertise in Engineered Plastics and innovative products cater to a wide range of clients in sectors like semiconductor chip mfg, bio-Pharma, CPI, pulp and paper, water treatment, and life sciences.

At Simtech Process Systems, we collaborate closely with engineers, architects, distributors, and serve as an OEM supplier, providing state-of-the-art solutions for controlling, containing, and transporting corrosive fluids, fumes, and high-purity water. Dive into a realm of advanced technology and unparalleled expertise by visiting us at www.simtech.com.

As a Customer Service Representative, you will be responsible for handling incoming calls and inquiries from customers and prospects. The customer service representative supports both customers and the sales team by handling requests for quotations, processing customer orders, and providing lead time information. They must possess excellent active listening and communication skills, along with the ability to ask insightful questions to fully understand and assess the customer’s needs. This role requires a self-motivated individual with a strong attention to detail and effective time management skills.

Some of the exciting things you will do in this role...

• Communicate with customers by phone and email.
• Timely entry of customer orders and update and release existing orders.
• Check orders for accuracy and provide estimated delivery date.
• Ensure order acknowledgements are sent in response to customer orders within 24 hours.
• Provide sound judgement and timely follow-up to customer inquiries regarding product availability, order status, delivery information, or problem resolution within 24 hours.
• Present price, credit, and terms in accordance with standard procedures.
• Communicate shipping date variances promptly to customers.
• Prepare quotes for customers or assist outside sales in preparing quotes for customers.
• Interaction with outside sales and field representatives
• Identifies errors and provides potential solutions.
• Reports CSIs promptly.
• Attend and actively participate in sales and staff meetings.

A must…

• HS Diploma or GED required
• 1 - 3 years of experience in area of responsibility
• Excellent written and verbal communication skills
• Proficiency with excel and word and ability to learn company ERP and CRM software quickly
• Excellent organizational skills, strong planning, and time management skills

The perks of working here…

• Tuition Reimbursement
• Competitive Pay
• Medical, Dental, Life, and Supplemental Benefits
• 401(K) retirement plan up to 4% company matching
• Employee Referral Program
• Volunteer Time Off

Environmental Job Requirements

• Primarily in an office environment
• Periodic weekend or evening work is expected
• While performing the responsibilities of the job, the employee is required to talk and hear, also to walk, reach with arms and hands
• This job requires close vision ability

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. FloWorks is committed to fostering a culture where every individual is valued and empowered to contribute to a shared success.

FloWorks participates in the US Government’s E-Verify program.