Service Repair Advisor

Role Summary:

The role of the Service Advisor is to be in the forefront of the repair and service opportunities. While working with the Service Coordinators, the SA is to execute the commercial functions to communicate with customers and meet the customer’s needs. Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair or service jobs. Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting visitors as necessary.

Responsibilities Include:

• Prepare professional quotations for repair and service to all Flowserve customers. This will involve having an enterprise mindset and working with multiple groups within Flowserve to accomplish this task.
• Using internal software to provide detailed valve evaluation summaries
• Provide timely responsiveness to all viable customer service and repair inquiries.
• Manage the review of all service and repair orders for completeness and correctness and assist in resolving any issues to ensure proper order entry
• Provide clean Order Transfer files to the Service Coordinator in the agreed upon time frame
• Coordinate with the Commercial Operations Manager on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines
• Work closely with our Outside Sales organization to enhance our communication, Repair pursuit, collaboration and overall selling efforts
• Communicate with customers on a daily basis in regard to the repair and field services that are in-house
• Comply with Flowserve goals, objectives and policies

Requirements:

• Minimum of an Associates Degree from a college or technical school; or 3-4 years with related Planning and/or training for a service position; or equivalent combination of education and experience.
• Knowledge and experience serving the variety of process control markets associated with the assigned products and / or region
• Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers
• Detail oriented with strong interpersonal and organizational skills
• Willingness to work over-time as required
• Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role

Preferred Experience / Skills:

• Working ERP knowledge with Oracle preferred, &/or SAP Experience
• Valve and Actuation quotation experience is beneficial

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

Req ID : R-13575

Job Family Group : Logistics

Job Family : LO Coordinator

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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