What are the responsibilities and job description for the Afterhours Logistics Coordinator and Carrier Relations position at FLS Transportation Services (USA) Inc.?
In your role as Afterhours Logistics Coordinator and Carrier Relations, the position will be focused on, but not limited to, the following duties and responsibilities:
After-hours Logistics Coordinator Responsibilities:
- Answering incoming emails and phone calls promptly from customers, shipper/receivers, carrier dispatchers, and drivers.
- Track and trace shipments with carriers using all communication means and address any issues during transit with the carrier, customer, shipper, and shipper/consignee.
- Use customer knowledge, industry experience, and information listed on the load to problem-solve as issues arise.
- Promptly notify the operations team of any load issues.
- Accept customer tenders and update customer portals as required.
- Communicate with shippers/receivers and the operations team when appointments need to be rescheduled, sending updated confirmations to the carrier with appointment revisions.
- Assist in the recovery of loads when needed by using various software tools to source carrier equipment.
- Negotiate rates with carriers to maximize profitability and tender loads when receiving inbound phone calls and emails.
Carrier Relations Responsibilities:
- Ensure all carriers available under FLS branch operations meet the corporation's minimum requirements.
- Review and process carrier Insurance certificates.
- Expeditiously execute Carrier Relations Requests while adhering to compliance requirements.
- Complete credit applications.
- Safeguard FLS from fraudulent carriers by using resources.
- Daily review unreleased and released FreightGuard reports.
- Promptly respond to incoming phone calls and emails to the Carrier Relations department.
- Assist the accounting department with carrier inquiries and vendor set-ups.
- Other duties and responsibilities as assigned by your supervisor.
