What are the responsibilities and job description for the Help Desk Technician position at Fluidra North America?
Fluidra’s looking for a Help Desk Technician to join our team in Atlanta, GA.
WHAT YOU WILL CONTRIBUTE
The Help Desk Technician will be on the frontline of our Help Desk team. We need someone that not only has the technical skills to understand and fix day-to-day computer issues, but that can also exhibit a friendly customer focused attitude both in person and on the phone. Additionally, you will:
- Respond to phone and email help desk requests to assist with first level hardware and software troubleshooting and support.
- Document and track all new requests for IT support to ensure they are assigned quickly and appropriately.
- Manage open unresolved tickets within the service level expectation.
- Process the on-boarding and off boarding tasks of new and departing employees.
- Occasional lifting of computer and printer equipment required.
- Assist in any other IT help desk/infrastructure projects as need arises.
- Perform other duties as assigned.
WHAT WE SEEK
- 3 years’ experience in an IT related position
- Experience with Microsoft Windows 7 and Windows 10
- Experience with Microsoft Office applications
- Laptop and Desktop hardware experience
PREFERRED:
- Office365, Calendar, Contacts, etc. in an enterprise environment
- TCP/IP and other networking concepts
- Mobile device support in an enterprise environment (iPhone and iPad)
- Microsoft Active Directory
- Microsoft Windows Server OS
- Apple Mac OS
EDUCATION
College or Technical degree/ certification preferred. High School diploma or equivalent required
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- 2 weeks of paid vacation
- 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
- 11 paid Holidays
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- Free airport parking
- Company sponsored FUN events!
- Generous product discounts
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
Salary : $7,000
