What are the responsibilities and job description for the Lodge Supervisor position at Flying Horse Resort & Club?
Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.
Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.
Join us at Flying Horse Resort and Club, your success starts now.
Role & Responsibilities
Responsible for supervising front desk staff and ensuring lodge operations meet our standards of excellence. Lead by example and engage with staff and guests in a friendly manner. Monitor day to day operations while providing necessary guidance to staff and assisting needs up Guests and Members.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.
Join us at Flying Horse Resort and Club, your success starts now.
Role & Responsibilities
Responsible for supervising front desk staff and ensuring lodge operations meet our standards of excellence. Lead by example and engage with staff and guests in a friendly manner. Monitor day to day operations while providing necessary guidance to staff and assisting needs up Guests and Members.
- Follow direction from management as a team player to complete the required tasks.
- Report any maintenance issues, damage or safety hazards to appropriate department and follow through to final resolution.
- Perform cashier functions to include: post of charges, make change and balance cashier drawer
- Train and supervise front desk staff to ensure guest satisfaction.
- Report any staff concerns to management.
- Assist in guest services, where needed.
- Follows established key control policy
- Ensures proper credit policies are followed
- Coordinate with Housekeeping to make sure rooms are cleaned and inspected for arrivals
- Maintain Lodge supplies for the Front Desk and Housekeeping
- Assist guests with all needs and resolve guest issues
- Oversee the housekeeping team – schedules, inspections, orders and special projects
- Respond to any reasonable task as assigned by manager
- Make, confirm and cancel reservations for guests
- Maintain open lines of communication with all employees within all departments
- Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts
- Responsible for Group blocks and rooming lists
- Assist in training new staff members
- Scheduling Front Desk and Guest Services staff
- Ability to lift, bend, twist, stand and walk for long periods of time
- College degree or equivalent experience.
- Previous hotel experience, prior Front Desk Supervisor experience desired.
- Excellent communication skills.
- Exemplary customer service skills.
- Ability to accomplish necessary tasks on the computer.
- Ability to train staff, onboard new hires, and solve problems in a fast-paced environment.
- Schedule flexibility
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
