What are the responsibilities and job description for the Assistant General Manager position at FlyOver Attractions by Pursuit Collection?
Overview
Flyover is seeking an experienced Assistant General Manager (AGM) to join our team. The focus of this role is to support the General Manager by overseeing daily operations, managing staff, implementing policies, and ensuring the success of the business. Key responsibilities include supervising staff, handling customer issues, training and developing employees, managing budgets, and assisting in strategic planning.
What is the compensation for this role?
The wage for this role is $85k-$95k annually and a full breakdown of benefits and perks will be discussed during the interview process.
What will you do in this job?
• Oversee day-to-day operations to ensure seamless execution and consistently outstanding guest experiences• Lead recruitment efforts, coordinate structured onboarding experiences, and implement ongoing training programs to ensure team members are equipped, engaged, and aligned with Flyover’s service standards and culture• Lead, coach, and inspire a team of supervisors and up to 80 guest-facing team members, fostering a culture of collaboration, hospitality, and high performance• Manage the implementation and continuous optimization of standard operating procedures and core operational systems to improve efficiency, usability, and resource allocation
• Drive service standards through proactive guest feedback management, Net Promoter Score (NPS) improvement strategies, and close collaboration with Marketing and Sales Teams• Promote a proactive safety culture by ensuring all team members are trained in safety protocols, identifying and addressing potential risks, and maintaining full compliance with health, safety, and regulatory standards• Contribute to budget development and oversight, monitor key financial indicators, and support initiatives that enhance revenue and operational efficiency• Partner with cross-functional teams and external stakeholders to align operations with organizational goals and industry best practices• Manage day-to-day operations and drive revenue growth for the established attraction bar “Lost Cactus” by implementing new initiatives and ensuring compliance with Nevada regulations• Other duties and projects as assigned
What skills and experience do you need for this job?
Education:• Bachelor’s degree in business, operations management or related field, preferred• CPR/First Aid Certification or willingness to obtain
Ideal Experience:• A minimum of 5–8 years of progressive leadership experience preferably in themed entertainment, attractions, hospitality, or tourism experience• Proven ability to lead large, diverse teams in high-volume, fast-paced environments• Strong financial and analytical acumen; comfortable with budgeting and performance metrics• Experience with point-of-sale systems and operational tech platforms (knowledge of “Anchor” a plus)• Exceptional communication, problem-solving, and organizational skills
What will your work environment be like?
About FlyoverFlyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada. For more information, visit www.flyoverattractions.com.
EEO
At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.
Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.
Salary : $85,000 - $95,000
