Guest Experience Guide - Ticket/Retail Agent

What perks can you expect?

Overview

As a Ticket and Retail Agent, your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction. You may wear multiple hats as a Retail and Photo Agent, Ticket Seller, or Greeter. To name a few. You will have engaging interactions with our guests by bringing your best and anticipating guests’ needs while following Flyover standards and operating procedures. The Ticket and Retail Agents should always strive to maintain a positive attitude and a safe environment for all guests and team members.

What is the compensation for this role?

This wage for this position is $18 per hour, and a full breakdown of benefits and perks will be provided during the interview process. This role is posted for our Summer/Fall 2025 Season and based in Chicago, IL and legal ability to work in the United States is required. 

What will you do in this job?

Reporting to the Guest Experience Supervisors, duties include, but are not limited to:

• Greeting guests and answering questions in a welcoming and positive manner.
• Ensuring accurate information is provided to guests in terms of experience, price, restrictions, and content.  
• Editing photos of guests while being knowledgeable about photo packages and backgrounds.
• Cash handling and reconciliation.
• Encourage strategic upsells, as appropriate at Point of Sale.
• Ensuring all facility safety precautions are met and informing the Operator and Supervisors of any concerns.
• Lead by example to ensure FlyOver Chicago operating procedures, safety of guests and team members, and service standards are consistently maintained by all team members.
• Communicate efficiently using proper radio protocol.
• Assist with evacuation and shelter-in-place procedures in the event of an emergency.
• Share knowledge with guests about Navy Pier, Chicago, and other tourist attractions around the venue.

This list describes a lot of what a Guest Experience Supervisor does, but no job description can anticipate every single issue or project that could come up. Pursuit and Flyover Chicago might need to reduce, add or change job tasks from time to time.    

What skills and experience do you need for this job?

DESIRED SKILLS

• Ability to have fun in a creative and exciting environment
• Excellent communication skills
• Flexibility to complete various tasks in different roles
• Demonstrated cash handling skills in a dynamic, fast paced environment
• Proficiency with Point of Sale software
• Ability to problem solve
• High attention to detail
• Outstanding guest service skills
• Independently motivated with a consistent high level of energy

EXPERIENCE & QUALIFICATIONS

• Availability to work a variety of shifts including days, evenings, weekends, and Holidays
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environments
• Ability to lift loads of up to 30 pounds as necessary
• Solid knowledge base about Chicago and local area
• Experience in the tourism/hospitality industry or in a sales/retail role
• Cash handling and Point of Sale experience is an asset
• Public speaking experience is an asset
• Fluency in a language in addition to English is an asset

To handle this job successfully, any person hired has to be able to perform each task well. Flyover Chicago will make any reasonable accommodation possible to help a person with disabilities to perform their job. This job is based in Chicago, IL with Pursuit’s Flyover Chicago team.

What will your work environment be like?

ABOUT FLYOVER ATTRACTIONSExperience the world like never before with Flyover. Our flying journeys immerse you in the essence of diverse destinations, capturing their beauty and spirit while sparking a sense of adventure and curiosity. Embark on a journey of awe-inspiring perspectives and unparalleled stories. Current locations include Vancouver BC, Reykjavik Iceland, Las Vegas Nevada and Chicago Illinois. ABOUT PURSUITPursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!   We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.  We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted. 

Salary : $18