What are the responsibilities and job description for the Senior Director, Shared Services Center - Boston position at Flywire?
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.
Today, we’ve digitized payments for more than 4,000 global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
We are seeking a Senior Director, Shared Services Center to lead and scale Flywire’s global Shared Services operations, ensuring seamless and efficient delivery of critical business functions. This role will be responsible for driving process optimization, service excellence, and operational effectiveness across finance, HR, and other support functions. The Senior Director will work closely with business leaders to build a scalable and high-performing Shared Services model that enhances productivity and supports Flywire’s growth.
Key Responsibilities:
- Lead the strategy, implementation, and management of Flywire’s Shared Services Center, optimizing operational performance across multiple business functions.
- Drive standardization, automation, and efficiency improvements in financial operations, HR services, procurement, and other shared functions.
- Establish key performance indicators (KPIs) and service level agreements (SLAs) to measure and enhance service delivery.
- Collaborate with finance, HR, legal, IT, and business leaders to align shared services with Flywire’s strategic objectives.
- Identify and implement technology solutions to improve workflow automation, data accuracy, and process efficiency.
- Ensure compliance with financial, legal, and regulatory requirements, mitigating risks across shared services functions.
- Lead a global team, fostering a high-performance culture and developing talent within the Shared Services Center.
- Drive continuous improvement initiatives, leveraging industry best practices and data-driven insights to optimize operations.
- Support global expansion efforts, ensuring Flywire’s shared services model scales effectively across multiple regions.
- Partner with executive leadership to develop long-term strategies for operational excellence and business transformation.
Qualifications
What We Are Looking For:
We are looking for a seasoned leader with deep experience in Shared Services operations, business process optimization, and service excellence.
Qualifications:
- Bachelor’s degree in business administration, finance, operations, or a related field; MBA preferred.
- 10 years of leadership experience in Shared Services, Finance Operations, or Business Process Outsourcing (BPO).
- Proven ability to build and scale high-performing Shared Services functions in a global organization.
- Strong understanding of finance, HR, procurement, and operational workflows within a Shared Services model.
- Experience implementing process automation, AI-driven solutions, and ERP systems to enhance operational efficiency.
- Expertise in service delivery models, KPI development, and performance management frameworks.
- Ability to influence and collaborate with executive leadership and cross-functional teams.
- Strong change management and transformation skills to drive continuous improvement initiatives.
- Experience managing multi-location, global teams and fostering a culture of collaboration and innovation.
- Exceptional problem-solving, analytical, and decision-making abilities.
Additional Information
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
