IT Support Analyst

Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities!

At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!

Why XRG? Here's a Taste of What We Offer:

• Competitive Pay and Annual Bonus: Your hard work deserves recognition. We believe in rewarding excellence.
• Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
• Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match* - because your well-being matters.
• Company-Paid Life Insurance and AD&D: We've got you covered.
• Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
• Professional Development Reimbursement Program: Invest in your future with our tuition reimbursement program.
• Employee Referral Program: Share the joy of being part of the XRG team with others.
• Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands and monthly catered lunch.
• Wellness Perks: Complimentary soda, water, coffee, fruit, and snacks to keep you fueled throughout the day.
• Time Off: Paid vacation, sick time, and eight observed holidays, with an additional floating holiday annually.
• Hybrid Work Option: Enjoy the flexibility of a hybrid work arrangement, with the option to work from home one day a week and four days in the office.
• Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
• Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
• Life Beyond Work: Embrace additional benefits such as pet insurance, legal services, and much more!

Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running!

Compensation Range: $22.00-$25.00 /per hour

• Range(s) – DOE

PURPOSE

The IT Support Analyst will be responsible for answering phones, emails, and the support queue from our restaurants needing support with various issues.

DUTIES & RESPONSIBILTIES

• Act as the IT support liaison between Corporate, POS Vendor, and Restaurants.
• Provide remote support for POS and infrastructure including training, configuration, monitoring, and customization
• Assist in both the Root cause and Trend analysis, all while providing Restaurant systems POS support.
• Provide full Desktop Support Services for XRG office employees (hardware, software and mobile device)
• Perform hardware and software troubleshooting with XRG office employees
• Provide assistance in installation, relocation, and re-installation of equipment for XRG office when required
• Develop and improve documentation to support problem analysis and resolution
• Diagnose and resolve hardware and software issues, including operating systems - Windows and Mac across a range of software applications
• Configure and deploy equipment for new employees
• Troubleshoot and resolve issues with Restaurant hardware and Software
• Diagnose and resolve software and hardware incidents for Restaurants, including but not exclusive to Point of Sale, Payment Devices, Printers and Manager’s desktop
• Assist or complete other tasks as assigned

QUALIFICATIONS & SKILLS

• Strong communication and a desire to grow is a must
• Customer Service Oriented is a must as you will be a point of contact for everything IT
• Proven analytical and problem-solving abilities
• Outstanding interpersonal skills and great team player
• Must be able to work independently with a high degree of self-initiative
• Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner
• Ability to work well under pressure and adapt to changes in project priorities
• Must be able to accommodate a flexible work schedule
• Experience with Point of Sale Systems\Hardware a plus
• Proficient in Microsoft Office Suite, Word, and Excel
• Experience in a full service, high volume restaurant or food and beverage multi-unit environment a plus
• Experience using data to guide decisions
• High energy and outgoing personality
• 21 years of age
• Proof of eligibility to work in the United States

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.]

• Small to medium office or shared work space
• Work varied shifts to include days, nights, weekends and holiday

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to walk long periods of time
• Ability to stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift to 50 lbs.
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

DISCLAIMER

This job description is a summary of duties, which you as an IT Support Analyst are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.