What are the responsibilities and job description for the Carthay Circle General Manager position at This is an IT support group?
Carthay Circle General Manager
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Job ID : 10107382
Location : Anaheim, California, United States
Business : Disneyland Resort
Date posted : Jan. 02, 2025
Job Summary :
The Carthay Circle Restaurant General Manager influences, guides, and motivates a leadership team and Cast at Disney California Adventure’s Signature Dining location, Carthay Circle Restaurant. You will ensure the development of leaders and Cast, provide an efficient & safe operation, drive a positive Guest experience, increase Cast engagement, and safeguard our brand. You will lead all aspects of the development and sustainment of operating plans for your area(s). The vision behind the plans should complement segment, site, and area priorities while being passionate about innovation and process improvement. Balance multiple scopes of work considering operational impacts and schedules while forming relationships with all partners to accomplish common goals and business objectives. Support the team efforts to improve the delivery of Disney Service Standards. You will recognize / coach Cast behaviors and lead the business through Key Business Drivers. You will work closely with the Culinary Director of Signature Dining in advancing the excellent reputation of Carthay Circle Restaurant.
You will report to the General Manager of Disney California Adventure, Central Neighborhood.
Responsibilities :
- Drive an elegant, sophisticated dining experience.
- Cultivate an environment that supports the delivery of The Five Keys and model the Disney Leader Basics.
- Own and ensure our Guest’s full experience is authoritatively planned out, including enhancing pre-arrival communication, warm arrival and greeting methods, proficient sequence of service, friendly departure process, and post-departure communication.
- Persistently think outside the norm to enhance Guest service and provide something special.
- Maintain constant floor presence during service and touch every table to ensure an exceptional dining experience.
- Lead and elevate the reservation process to ensure a flawless guest experience.
- Evaluate verbal and non-verbal communication to recognize and prevent possible issues during service.
- Perform as a leader of leaders for an Area Manager and a team of Stage Managers.
- Maintain consistent team meetings and address areas of improvement.
- Build and maintain an excellent Cast experience, providing valuable coaching and development.
- Develop consistent pre-shift and post-shift “roll calls” with Cast.
- Regularly meet with Culinary Leadership to ensure commonality in service and menu knowledge.
- Implement sanitary practices for food handling and ensure compliance with operational standards.
- Work with key partners to resolve issues and remove barriers.
- Collaborate with other site fine dining leaders and Resort Food and Beverage teams.
- Drive metrics to optimize Guest & Cast experiences while providing positive financial results.
Basic Qualifications :
Preferred Qualifications :
The hiring range for this position is $137,200.00-$183,900.00. The base pay offered will consider internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience. A bonus and / or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.
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Salary : $137,200 - $183,900
