What are the responsibilities and job description for the Customer Service Representative position at FMS, Inc.?
If employee chooses to work from home after successful completion of training, employee will be required to use video conferencing equipment at all times during shift.
Seeking full-time team members searching for long term career opportunities to assist in the expansion of our Customer Service team.
The Representative will utilize collection strategies and solutions to resolve consumer issues and questions to negotiate payment in full or best possible payment arrangements on outstanding medical debt.
- Utilize various collection strategies to negotiate best possible payment terms and methods when right party is contacted. The process requires reviewing account information, and / or asking probing questions of the consumer to better understand potential objections to payment.
- Overcome objections and suggest money sources for debt payment.
- Utilize payment options and secure this information to process payments.
- Perform proper consumer verification procedures as dictated by company policy and client requirements.
- Accurately document account notes with outcome of call, account disposition, payment arrangements, and content of communication.
- Adhere to the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, HIPAA, and all other relevant federal and state laws.
Successful candidates will have experience using computers, typing, FACS, Microsoft Teams, Collaboration Room.
