Lead Teller

Description

JOB SUMMARY
The role of the Lead Teller is to perform the duties of a Teller, and oversee daily teller functions and scheduling while ensuring that all branch operations are effective and compliance requirements are met. The Lead Teller will lead by example and serve as a role model in the branch in all facets of the teller role by promoting a positive work environment that inspires, motivates, challenges, supports, and provides ongoing recognition for exceptional performance. The Lead Teller is also the primary point of contact for issues and complex or escalated customer service needs. An effective Lead Teller is expected to lead the team in service, hospitality, sales, and operational excellence.

ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Oversee teller team, and assist office manager with the onboarding, coaching, training, and development of tellers.
2. Schedule tellers to ensure that office is covered sufficiently to take care of the customers.
3. Assist tellers in solving customer problems and aid tellers with balancing issues.
4. Responsible for completing all necessary and assigned audits performed at the standard set by the Bank.
5. Maintain a position of trust and responsibility by keeping all employee information and customer business confidential and in a secure location.
6. Conduct teller performance reviews and have ongoing conversations with the team regarding performance.
7. Comply with all BSA requirements and complete appropriate documentation.
8. Accountable for representing the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
9. Perform the normal duties of a teller with accuracy and efficiency as outlined in a separate teller job description.
10. Identify referral opportunities.
11. Maintain an accurate cash drawer with proper balancing and cash levels.
12. Willing to cross-train for other branch duties if necessary.
13. Perform related duties as assigned.

COMPETENCIES

1. Interpersonal skills to represent the Bank in a positive manner in dealing with customer transactions and employee situations.
2. Leadership and motivational skills to lead and develop staff.
3. Strong attention to detail and excellent organizational skills.
4. Work with minimal or no supervision
5. Strong math, communication, and keyboarding skills are required.
6. Ability to cross-sell products and services and coach staff for successful cross-sell results
7. Ability to prioritize and manage multifunctional tasks.
8. Proficient in word processing, web skills, email, and general computer aptitudes.

WORKING CONDITIONS

1. Length of the working day is unpredictable. Longer work hours may be necessary.
2. Required to stand for long periods when providing customer service.
3. Exposed to a potentially hazardous condition – robbery. Receives detailed instructions and procedures to be followed to minimize risk.

Requirements

REQUIREMENTS AND QUALIFICATIONS

1. A high school diploma or equivalent.
2. Prior leadership experience required.
3. Two-three years prior teller experience.

At FNB our goal is to be a diverse workforce that is representative of the communities that we serve. All aspects of employment including the decision to hire, promote, discipline or discharge, will be based on merit, qualifications, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are a VEVRAA federal contractor.