What are the responsibilities and job description for the Operations Supervisor I/II - Metro Branch position at fnbalaska?
GENERAL PURPOSE SUMMARY
Supervises the daily operational integrity and branch functions of the banks small-to-medium branches, ensuring a consistent high-quality customer service experience; trains, coaches, mentors, and supervises Universal Tellers and/or Personal Bankers driving branch deposit retention and growth goals; works closely with the Branch Manager to ensure critical timelines are met; and responsible for the internal controls including financial reporting and compliance and performs the following essential duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Promotes consistent and exceptional customer service that enhances customer interactions through coaching and demonstrating a genuine desire to assist and deliver a high level of support that leads to the overall branch experience through coaching, mentoring, and training.
- Furthers career development of branch staff by coaching, mentoring, and monitoring the branch training progression of employees. Conducts one on one coaching with direct reports on a regularly scheduled basis to ensure employee engagement.
- Engages with the banks customers to build and deepening relationships by promoting all areas of the bank to retain and expand the branches deposit portfolio.
- Supervises daily branch operations to comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and branch maintains a high satisfactory audit rating or better. Supervisors staff training and best banking practices to prevent regulatory errors.
- Serves as a digital expert and has working knowledge of the banks products and services to communicate and demonstrate to customers. Actively works with subject matter experts in all departments of the bank as a team to promote our One Solution approach to relationship building.
- Works closely to collaborate as a team with management and personal bankers on prospecting customers to develop new business.
- Maintains branch security and minimizes branch losses and/or risk or exposure to losses.
- Researches and resolves out of balance conditions, customer discrepancies and errors; ensures consumer complaints are immediately directed to the appropriate person, in accordance with the Bank’s Consumer Complaint Policy.
- Ensures proper completion of proof and review functions within the branch.
- Performs other work-related duties as assigned by supervisor.
SUPERVISORY RESPONSIBILITIES
Supervises employees in at least one unit of the branch's Deposit Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.
