What are the responsibilities and job description for the PORT DRAYAGE CUSTOMER SERVICE position at FNS, INC?
Company Overview
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values : trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.
For 2025, we have set out to become one of the nation's top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.
To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member's work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member's work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.
To Discover more, please visit our website at http : / / www.fnsusa.com
Location : 18620 Harmon Ave., Carson, CA 90746
Responsibilities
- Booking and rebooking import load containers from all terminals in Los Angeles, Long Beach.
- Communicating with dispatch team for import load container delivery orders.
- Scheduling and matching appointment times with various customers' delivery times.
- Communicating with customer service team of all troubleshooting and issues during flow of operations.
- Assisting customer service team with all billing related to AR / AP.
- Utilizing TMS system for operations.
Preferred Qualifications
The base pay range for this role is between $41,000 - $60,000 / yr, and your base pay will depend on your experiences, qualifications, and skills.
Benefits (Full-Time ONLY)
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https : / / oag.ca.gov / privacy / ccpa.
Salary : $41,000 - $60,000
