What are the responsibilities and job description for the Contact Center Agent position at Focal Point Remodeling?
Contact Center Agent
Location: Position available in Harrisburg, PA
Salary Range: $15/hour with bonus potential - make $20/hour or more!
Are you great on the phone and passionate about helping people? Focal Point Remodeling is looking for a professional and courteous Contact Center Agent to join our growing team. We're all about integrity, high standards, and making homeowners' dreams come true. Want to be part of a team that's changing the home improvement industry? Let's talk!
What You'll Do:
As a Contact Center Agent, you'll handle both inbound and outbound customer calls, providing accurate information about our products and services. You'll assist customers in scheduling appointments, coordinating consultations, and guiding them through the initial stages of the remodeling process. By actively listening to customers' needs and providing solutions (or escalating when necessary), you'll ensure every customer gets the best experience possible. You'll maintain detailed records of all customer interactions in our CRM system and aim to meet or exceed performance metrics like call handling time and customer satisfaction.
What We're Looking For:
Someone with strong communication skills who's ready to deliver excellent customer service. You'll need to be detail-oriented, organized, and able to collaborate with team members to meet common goals. If you have experience working in a call center or customer service role, that's a plus, but we're ready to train the right person!
What You'll Get:
You'll enjoy a competitive wage with bonus opportunities and benefits, including health insurance, paid holidays, and more. We're committed to helping you grow, with plenty of opportunities for professional development.
We can't wait to meet you!
Salary : $15 - $20
