What are the responsibilities and job description for the Customer Service Representative (On-Site) - NJ position at FOCO?
This is an On-Site role in our Piscataway, NJ location.
About Us :
Team Beans / Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO’s expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Job Summary :
We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
Key Responsibilities :
- Customer Support : Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service.
- Problem Resolution : Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
- Product Knowledge : Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
- Order Management : Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
- Feedback Collection : Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
- Team Collaboration : Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
- Brand Representation : Uphold the company’s values and mission in every customer interaction, promoting a positive and professional image of the brand.
Qualifications :
What We Offer :
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
