What are the responsibilities and job description for the System Administrator - Microsoft 365 position at FOCO?
About the Company:
Team Beans/Forever Collectibles (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and a broad variety of products, our company is reaching new heights every day. The success of FOCO’s expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Primary Purpose:
Systems Administrator - Microsoft 365 is a key leadership role within the IT Infrastructure organization and is responsible for a range of solutions that enable all employees to be productive through intuitive and user-centric services. From growing and developing an end user computing services team to defining procedures, setting service standards, defining SLAs, etc. The role requires a self-starter with strong technical knowledge, but equally focused on customer service, continuous improvement, and optimizing the global support model.
What you'll be responsible for:
- Administer and support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive for Business, and Microsoft Defender.
- Manage user and group provisioning, permissions, and licenses across the Microsoft 365 environment.
- Monitor and ensure the health and performance of Microsoft 365 services and take appropriate action when issues arise.
- Configure and manage security and compliance features such as data loss prevention (DLP), retention policies, and encryption in Microsoft 365.
- Troubleshoot and resolve issues related to Microsoft 365 applications and services, including email delivery, SharePoint access, Teams functionality, and OneDrive synchronization.
- Perform regular system audits and ensure compliance with corporate security standards and industry regulations.
- Provide training and support to end users regarding Microsoft 365 tools, ensuring maximum adoption and productivity.
- Manage Microsoft 365 security and identity services, including Multi-Factor Authentication (MFA), Conditional Access, and Azure AD.
- Create and maintain documentation for Microsoft 365 configurations, processes, and procedures.
- Stay current with Microsoft 365 updates, new features, and best practices to continually improve the environment.
- Collaborate with internal teams to ensure that Microsoft 365 solutions integrate smoothly with other enterprise applications and IT infrastructure.
What we would like to see from you:
- Proven experience as a Microsoft 365 Administrator or in a similar role supporting Microsoft 365 services.
- Strong knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, OneDrive, Teams, and Security & Compliance Center.
- Experience with Azure Active Directory (Azure AD) and user identity management.
- Knowledge of PowerShell scripting for automation and administration of Microsoft 365 environments.
- Experience in Microsoft 365 security features, including conditional access, DLP, and Microsoft Defender.
- Certification in Microsoft 365 (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Associate) is preferred.
- Excellent troubleshooting skills and the ability to resolve complex technical issues.
- Strong communication skills and the ability to work collaboratively with cross-functional teams.
- Proficiency with project management tools including Jira, Zendesk, Asana.
- Experience driving a collaborative culture that values technical depth, accountability, and customer service.
- Ability to lead global teams consisting of internal employees and external service providers.
- Strong management skills with the ability to develop teams and cultivate talent.
- Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization.
- Ability to travel domestically and internationally.
Typical Education and Experience:
- Bachelor’s Degree
- 4 years’ experience in managing Endpoint Devices
- Retail / eCommerce company experience a plus
- Strong knowledge of Microsoft 365 features, functionalities and automation.
- In-depth understanding of Azure Active Directory.
- Strong customer service, communication and problem-solving skills.
We will:
- Provide the opportunity to grow and develop your career.
- Offer an inclusive environment that encourages diverse perspectives and ideas.
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization.
- Offer comprehensive benefits globally.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
