Account Manager

Role Overview

We are seeking a dedicated and dynamic Account Manager to support and grow our Commercial and Industrial Coil sales activities. This role focuses on relationship building, providing technical support, and overall account management. The Account Manager will be pivotal in driving sales performance and developing sales channels.

Key Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Sales Performance And Monitoring

• Monitor sales performance according to established sales plans daily, weekly, monthly, quarterly, year-to-date, and annually. Develop and initiate sales campaigns following marketing guidelines to meet sales and production expectations.
  
  

Customer And Distributor Support

• Travel to sales distribution offices and customer locations to support and develop sales channels. Assist staff members supporting team members who are traveling. Travel is estimated to be 40%, with some weekend travel required.
• Communicate with customers and distribution to provide sales quotations, Selection Software training, and account management.
  
  

Technical Support

• Provide technical support for customers and distributors, including technical drawings, product selection, and field application of the products.
• Demonstrate and explain the operation and use of products.
• Conduct online/onsite technical training sessions with customers.
  
  

Sales Service And Problem Solving

• Provide sales service by working with customers and corporate resources to solve problems that may develop.
• Complete travel reports and prepare expense reports promptly and according to established company procedures.
  
  

Professional Development

• Maintain and continue professional and technical development by attending educational
• workshops, reviewing professional publications, establishing personal networks, and participating
• in professional societies.
  
  

Collaboration And Communication

• Collaborate with colleagues to exchange information such as selling strategies and marketing information.
• Inform customers of estimated delivery schedules, warranties, or other information pertaining to purchased products.
• Attend sales and trade meetings and read related publications to obtain information about market conditions, business trends, and industry developments.
  
  

Administrative Duties

• Negotiate prices, terms of sales, and shipping schedules.
• Maintain customer records using automated systems.
• Complete other tasks as directed by supervisor.
  
  

Compliance And Safety

• Comply with government regulations, laws, company policies, and company procedures.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
  
  

Qualifications

• Education: A two-year post-secondary technical education in air conditioning and refrigeration, or a BSME is desired for this position. Equivalent experience within the air conditioning, refrigeration, and heat transfer industry may be an acceptable alternative.
• Experience: Prior sales experience similar to the job duties of this position and developed skills required to perform the sales functions is beneficial.
• Skills: Competent computer literacy, including familiarity with the AS400 environment. Must be familiar with Microsoft product software (Excel spreadsheets, Word documents, and Outlook). Effective oral and written communication skills. Employees must have people skills and have the ability to establish and build professional relationships. The employee must possess basic mathematical skills.
  
  

Salary: $55000 - $65000 per year