Marketing Operations Analyst

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.The Marketing Operations Analyst role exists to provide direct and continuous optimization of the people, processes, technology, and data components for the ministry marketing operations practice. This role interfaces directly with the business and service teams for the ministry and collaborates heavily with the Marketing Operations Architect to provide low-barrier, repeatable, effective marketing operations processes, as well as work on onboarding and continuous training options for FOF employees.Essential Duties / Responsibilities : Develops and maintains a full understanding of the end-to-end processes for multi-channel marketing communications to drive marketing productivity management efficienciesDefines and implements creative / content / marketing operations process flows to ensure the on-time delivery of marketing communications and resources, collaborating with the Marketing Operations Architect to bring these into fruitionDevelops and maintains an understanding of marketing productivity management systems and supporting metadata structuresDrives continuous improvements in the marketing productivity processes by working with the Marketing Operations team and the business to reduce friction in the overall processDefines, implements, and maintains an integrated marketing operations training program for onboarding new employees as well as providing ongoing training resources via multiple learning methodsWorks collaboratively with business and Marketing Operations team to effectively prioritize improvement and optimization projectsDevelops and maintains a deep understanding of the ministry marketing reporting needs as pertains to marketing operations metadata structure and collaborates with BI and IT data warehouse teams to ensure that data integrity and quality are maintainedCoaches and develops productivity management system and process users and actively seeks feedback for process improvementsActively monitors process risks and works with Marketing Operations Coordinator to eliminate roadblocks for the usersEmphasizes customer satisfaction and works closely with project managers and end users to recommend business solutions and enhancementsRetains knowledge of the ministry’s marketing needs and how the ministry functions to evaluate and respond to changing needs of the Aprimo systemOther Duties / Responsibilities : Is available to assist in process design, mapping and engineering of any Marketing Operations processesServes as backup resource for Marketing Operations ArchitectPerforms all other duties as assignedManagerial Breadth / Scope of Job : General marketing management and planning, including process managementFacilitates activities for teams of varying skills and functions from all areas of the ministryProvides training and direction to Focus personnelWorking Environment / Physical Requirements : Fast-paced office environment with frequently changing prioritiesJOB QUALIFICATIONS / REQUIREMENTSCharacter / Spiritual : Exemplifies Ephesians 5 : 1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”Pursues the Great Commission given by Jesus Christ in Matthew 28 : 19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct () and Statement of Faith () ; upholds Focus on the Family's ministry in prayerPrays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayerEngages in Christian ministryDemonstrates behaviors aligned with FOF core values ()Personal Characteristics : Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and / or legal requirementsSystems ThinkerIntense desire to see effective processes that accelerate resultsAbility to thrive in a fast-paced environment with changing priorities and multiple deadlinesService oriented and responsiveResults oriented, self-motivated, and committedAble to receive feedback wellDetail oriented and systematicKnowledge / Experience : Bachelor’s degree in Business, Marketing, or related field3-5 years of experience in marketing, creative, or content production business process developmentWorking knowledge of Focus on the Family’s mission, values, and objectivesWorking knowledge of entire marketing productivity management process, end-to-endBroad understanding of marketing taxonomy and metadata structures as pertains to measuring marketing effectivenessWorking knowledge of marketing productivity management systemsSkills, Abilities, and Special Talents / Gifts : Strong attention to detailExcellent organizational skillsAbility to adjust quickly to meet a goal and / or changing circumstancesExceptional analytical ability with logical thought processesCan work well under time pressure, ability to manage numerous and sometimes conflicting objectives, projects, and / or activities at the same timeStrong planning and time management skillsVery good oral and written communication and facilitation skillsAbility to work with limited supervision - works autonomously with assigned creative team to handle all aspects of schedulingAbility to lead and / or participate effectively on a team and work with other teams within the ministryAbility to manage projects effectively by establishing a learning environment and philosophy that facilitates successful outcomesDemonstrates a commitment to continually developing skills, competencies, and maturitySalary Range : $58,236 to $67,077 / yrApplication Materials Required : Cover Letter, Resume / CVColorado Residents : In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Application Materials Instructions : Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.Focus on the Family puts a high value on our team members and offers a unique benefit package.Employees scheduled for 20 hours or more per week are eligible for : Norton LifeLock ID Theft CoverageLegal Shield / ID Shield CoverageAFLAC403B Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness CenterEmployees scheduled for 30 hours or more per week are eligible for all the above and : Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership ReimbursementNote : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits, except for : Sick TimeBookstore DiscountFitness CenterTentative Search Timeline : Priority will be given to applications submitted by February 10, 2025. However, this posting will remain open until filled.The potential employee start date is February 17, 2025.Posting date : January 13, 2025Unposting date : ongoing until filledPosting contact email : job@fotf.orgHelping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.Job DetailsPay Type Salary

Salary : $58,236 - $67,077