What are the responsibilities and job description for the HR/People Operations Specialist (Global Mobility) position at FocusKPI Inc.?
Work Location: Remote - anywhere in the US
Duration: 6-7 months contract
Pay Range: $20/hr to $25/hr
Responsibilities:
- Communicate updates, recent policy changes, and guidelines on U.S. immigration to employees, HR, and management
- Serve as the main point of contact for global mobility Tier 1 matters within the case management system, ServiceNow
- Provide day-to-day coordination with cross-functional stakeholders (e.g. HRBPs, Recruiting, etc.) and quality assurance for global mobility programs and tasks - anticipating, escalating, and resolving issues and related matters as necessary
- Act as the main point of contact for the client's team throughout their immigration and relocation lifecycles, and ensure an excellent employee experience at each stage of the process
- Be responsible for end-to-end case management and monitoring of domestic mobility cases within ServiceNow
- Work closely with external immigration counsel to ensure adherence to compliance, service level standards, and communication protocol
- Provide ad hoc support for general HR Operations and HR Compliance
- BA/BS degree or equivalent practical experience
- 2 years of experience in an HR Operations role
- Demonstrate success working in a high-volume and fast-paced environment
- Experience with ServiceNow, Workday, and Greenhouse
- Immigration/external vendor management
- Experience as a paralegal or case manager in an immigration law firm environment is a plus
- Excellent written and verbal communication skills with a passion for exceptional customer experience
- Attention to detail and organization; able to balance multiple projects and deliver on SLAs on a daily basis
- Microsoft Office Suite & Google Suite proficiency (PowerPoint, Word, Excel, Gmail, Google Sheets, Calendar, etc)
- Strong interpersonal, teamwork, and organizational skills
- Strong problem-solving skills with impeccable multitasking abilities
- Detail-oriented, with the ability to efficiently troubleshoot and manage complex situations
- US immigration experience preferred
Thank you!
FocusKPI Hiring Team
Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.
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Salary : $20 - $25
