What are the responsibilities and job description for the Account Manager position at FOLIAGE DESIGN SYSTEMS LLC?
Job Summary
The account manager (AM) is responsible for managing client accounts, building relationships and acts as the main point of contact for assigned client accounts. The AM is responsible for ensuring client satisfaction and works to resolve issues through to complete resolution ensuring client satisfaction and ultimately client retention and loyalty.
Essential Functions
Build and maintain positive relationships with account contacts ensuring long-term retention and loyalty.
Identify growth opportunities through upselling or cross-selling additional services to existing accounts.
Collaborate with internal teams to ensure that client expectations are met, and deliverables are aligned to address client goals.
Collaborate with internal teams to design and execute unique solutions to resolve client issues through to completion and ensuring client satisfaction at every stage.
Conduct well-prepared meetings with decision makers; get results by asking appropriate questions that qualify business and take advantage of opportunities to create value and assist clients in addressing issues they are facing.
Conduct market research and stay informed of market dynamics, competitors and industry trends to identify opportunities and risks.
Create proposals and presentations tailored to specific clients and specific opportunities.
Update client relationship management software daily to document business development activity that meets or exceeds established metrics while also maintaining accurate probability for each opportunity in the pipeline.
Actively participate in company meetings including regular pipeline reviews, sales team meetings and company training sessions.
Required Qualifications
Business administration, horticulture or other related field, or 4 years of customer service experience in the horticulture industry
Strong customer service and interpersonal skills
Valid driver’s license and a driving record that allows the employee to be covered by the company’s insurance company
Adept at using Microsoft Office365 and online sales tracking tools
Strong organizational, time management and prioritization skills
Comfortable working in a highly digitized and electronic environment
Ability to communicate effectively English, both verbal and written
Ability to work in a fast-paced environment
Preferred Qualifications
Horticulture background and a love of plants and biophilic design
Physical Requirements
Ability to communicate in English both verbally and in writing
Walking – ability to be on feet for a large portion of the workday
Kneel/Bend/Stoop/Squat – to perform site evaluations
Climb – to perform site evaluations
Writing – to prepare proposals
Visual acuity – to evaluate plant health and identify physical spaces that may be appropriate for plants and plant materials
Working conditions
Indoor and outdoor environment – this position is primarily indoors, but will regularly require outdoor work to review and evaluate job sites
The account manager (AM) is responsible for managing client accounts, building relationships and acts as the main point of contact for assigned client accounts. The AM is responsible for ensuring client satisfaction and works to resolve issues through to complete resolution ensuring client satisfaction and ultimately client retention and loyalty.
Essential Functions
Build and maintain positive relationships with account contacts ensuring long-term retention and loyalty.
Identify growth opportunities through upselling or cross-selling additional services to existing accounts.
Collaborate with internal teams to ensure that client expectations are met, and deliverables are aligned to address client goals.
Collaborate with internal teams to design and execute unique solutions to resolve client issues through to completion and ensuring client satisfaction at every stage.
Conduct well-prepared meetings with decision makers; get results by asking appropriate questions that qualify business and take advantage of opportunities to create value and assist clients in addressing issues they are facing.
Conduct market research and stay informed of market dynamics, competitors and industry trends to identify opportunities and risks.
Create proposals and presentations tailored to specific clients and specific opportunities.
Update client relationship management software daily to document business development activity that meets or exceeds established metrics while also maintaining accurate probability for each opportunity in the pipeline.
Actively participate in company meetings including regular pipeline reviews, sales team meetings and company training sessions.
Required Qualifications
Business administration, horticulture or other related field, or 4 years of customer service experience in the horticulture industry
Strong customer service and interpersonal skills
Valid driver’s license and a driving record that allows the employee to be covered by the company’s insurance company
Adept at using Microsoft Office365 and online sales tracking tools
Strong organizational, time management and prioritization skills
Comfortable working in a highly digitized and electronic environment
Ability to communicate effectively English, both verbal and written
Ability to work in a fast-paced environment
Preferred Qualifications
Horticulture background and a love of plants and biophilic design
Physical Requirements
Ability to communicate in English both verbally and in writing
Walking – ability to be on feet for a large portion of the workday
Kneel/Bend/Stoop/Squat – to perform site evaluations
Climb – to perform site evaluations
Writing – to prepare proposals
Visual acuity – to evaluate plant health and identify physical spaces that may be appropriate for plants and plant materials
Working conditions
Indoor and outdoor environment – this position is primarily indoors, but will regularly require outdoor work to review and evaluate job sites