What are the responsibilities and job description for the Technical Support Analyst position at Follett Learning?
A company is looking for a Technical Support Analyst (Tier 1).Key ResponsibilitiesResolves clients' questions or problems regarding system configurations, product functionality, and bugs / enhancements via telephone, email, or InternetActs as the primary technical support liaison between the company and customersKeeps customers informed about problem resolution and participates in follow-up and troubleshootingRequired QualificationsBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experienceMinimum 1 year of experience in a technical support role, preferably in a SaaS or software environmentExperience in customer service and technical troubleshootingAble to manage multiple priorities in a collaborative environmentProficient in CRM software and Microsoft Office Suite
