What are the responsibilities and job description for the Implementation Services Specialist position at Follett Software, LLC?
Job Description
Job Description
Company Overview :
Everything we do is for educators. We're partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students' lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.
Position :
The Implementation Specialist implements the Master Library solution for our enterprise customers. This role provides project management, software implementation services and serves as primary liaison between internal departments and the customer during implementation. The implementation specialist maintains customer relationships and is the technical contact for the customer during the implementation. He or she ensures that the Destiny solution is successfully implemented, and the project is completed on schedule and within budget.
Responsibilities :
- Analyzes customer's requirements and application objectives.
- Works with the customer and / or project manager to gather discovery information; participates in project kickoff, implementation planning and manages to an agreed-upon project timeline.
- Follows a project plan to ensure all aspects of the Destiny solution are properly set up, configured for proper use aligned to the customer's expectation.
- Ensures solution is configured and implemented as planned, deadlines are met and mitigates whenever plan objectives are at risk.
- Trains customer on basic technical features and settings of software solution.
- Provides periodic updates to customer and tracks all activities and project tasks and records time spent.
- Conducts project close-out activities and successful hand-off to other teams within Customer Experience (Success and Technical Support).
- Documents all activities associated with the project and updates tasks assigned as applicable.
- Records all time spent on billable and non-billable activities.
- Reports progress regularly to all internal and external project stakeholders.
- Provides regular status reports to manager.
- Provide pre-sales support as needed to help in adequately scoping a project.
- Serves as post-sales technical support as needed during project.
- Attends training to enhance product knowledge and soft skills to effectively implement and manage SaaS implementations.
- Attends team meetings, company meetings and other internal events.
- Other tasks and duties as assigned
Qualifications :
Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information.
Email : recruiting@follettsoftware.com
CCPA Notice for California Residents : https : / / follettsoftware.com / wp - content / uploads / 2024 / 10 / Notice -to-California-Applicants.pdf
