What are the responsibilities and job description for the Casino Host position at Fond du Lac Reservation?
- Responsibilities: Recruits new players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation and offsite events and functions.
- Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.
Identify and target potential customers through various channels, including cold calling, networking, referrals, and online research.
Assists Épique Rewards when necessary.
Generates new and repeat business by helping to reaffirm the goals and objectives of the company.
Develops and sustains working relationships with all guests, with emphasis on mid-level players.
Coordinates guests’ reservations for restaurants, hotel, concerts, and off-site events.
Greets guests on casino floor, establishing rapport with them and providing complimentary amenities based on approved tier rankings.
Involved in developing, training and implementing the Host Program.
Conveys terms of the tiered program and explains qualification requirements to prospective gaming customers.
Stays aware of competitive promotional methods.
Player development operations as assigned by the marketing department.
Assists with organization and implementation of players’ parties, special events and promotions designed for mid-level to high-end and premium players.
Represents management at special events.
Coordinates with the player development department and other departments to maximize communication.
Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
Clean, wrinkle free, business professional attire required and, appropriate hygiene.
Must attend all mandatory department trainings.
Must attend all required Title 31 and/or SAR trainings.
Ensures confidentiality of financial records and all records for employees, band members and/or clients.
Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
Business/Business casual uniform is required and provided by the employee, which must be worn during scheduled work hours unless prior arrangements have been made with management.
This position may require traveling to off-site locations for additional training and conferences.
Maintains a clean and organized work area.
- Qualifications: Level 0 -No Driver’s License required
- Prolonged walking and standing.
A minimum High School diploma or GED equivalent is required.
A minimum of 1-year paid experience working in a casino industry is preferred.
Table games and Slots experience is preferred
Proficiency in OASIS Loyalty, Loyalty Rewards Management, Super-Playmate or other similar database reporting software is preferred.
Must maintain a positive attitude and exhibit personality.
Operations are conducted seven days a week; 24 hours a day; and on holidays.
Must be available weekends, nights, holidays and special events.
Position requires on call availability.
Detail and accuracy of data hygiene, including recording information on new guests, and updates player accounts when needed.
Must have excellent problem-solving skills, attention to detail, and sound, timely decision making.
Knowledge of computer applications including word processing, Access, Excel and Microsoft Outlook is required.
Ability to communicate effectively orally and in writing is required.
Ability to work independently and establish priorities is required.
Attention to detail and accuracy is required.
Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
Subject to pre-employment and annual background checks.
PHYSICAL REQUIREMENT:
Normal physical requirements with some lifting with a minimum of 50 pounds.
Subject to inside and outside environmental conditions, with the possibility of working in a smoking environment.
Able to move around the property and greet guests.
T he Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang ( Where the water stops ), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse , supportive , and inclusive workforce that employs Fond du Lac Band members, native peoples , and those from our surrounding communities .
As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promot es our language, culture, and the preservation of our natural resources .
The Fond du Lac Band is a n employer that cultivate s the growth of our employees and our programs ; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac O rdinance #12/94 (TERO).
Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.
Salary : $15 - $17
