Far East Marketing Casino Host

POSITION OVERVIEW:

The Casino Host is responsible for providing exceptional guest service to valued casino players. This position focuses on building and maintaining relationships with guests to encourage repeat visits and increase customer loyalty. The Casino Host will ensure that guests feel welcomed and appreciated by anticipating their needs and delivering a superior casino experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following and other duties may be assigned as necessary:

• Greet and welcome guests on the casino floor, providing assistance with accommodations, dining, and entertainment
• Monitor guest activity, preferences, and play levels to identify potential VIP players
• Assist in resolving guest issues or complaints in a timely and professional manner
• Issue complimentary items (comps) based on established guidelines and guest play levels
• Participate in events and promotions to engage and retain casino patrons
• Record and update player interactions in the casino's management system
• Maintain a visible presence on the casino floor to assist with guest inquiries and needs
• Communicate with other departments to ensure seamless guest experiences
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent
• One (1) year of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry
• Bilingual in Chinese (Mandarin and/or Cantonese), Vietnamese, or other languages required; ability to communicate effectively with diverse groups in both written and spoken formats.
• Knowledge of casino marketing strategies and player segmentation
• Excellent communication and interpersonal skills
• Cross-cultural experience preferred
• Ability to work in a fast-paced environment and handle guest complaints professionally
• Strong organizational skills and attention to detail
• Proven ability to build and maintain relationships with high-value players
• Basic understanding of casino operations and player tracking systems is preferred
• Analytical mindset with the ability to use data to drive decision-making
• Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
• Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
• Excellent relationship-building and customer service skills
• Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
• Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
• Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
• Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
• Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
• Strong financial management skills, including experience with budgeting, forecasting, and financial analysis
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Ability to work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.