Human Resources | Training & Engagement Manager

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."

• Morris Lapidus
  
  
  

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

General Summary of Duties

Reporting to the Director of Training & Performance Improvement and the Director of Engagement & Communication, the Training & Engagement Manager will support the development, implementation, and evaluation of

• Workforce Development Programs
• Supervisory & Management Skills
• Leadership Development Programs
• Performance Programs
  
  
  

Typical Physical/Mental Demands

Requires mobility. Requires prolonged sitting, standing, and walking. Ability to push and/or pull cabinet weighing up to fifteen pounds. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, and colors. Normal vision and hearing range.

Examples of Duties (includes but is not limited to the following)

• Implements, delivers, and manages learning programs aligned with Fontainebleau’s values and cultural elements.
• Supports the effective management of Learning Administration to include but not limited to planning, scheduling, managing attendance, program announcements, etc.
• Manages course completion requirements, including reporting and completion audits.
• Manages the Execution and Facilitation of Team Member Orientation, Annual Orientation, and Leader Orientation.
• Enhances learning programs as necessary, in order to adapt to the changes that occur in the work environment or organizational strategy.
• Partners with the Director of Training and subject matter experts to build relevant and effective learning programs.
• Supports the development, implementation, and evaluation of all career planning, upward mobility, succession planning programs & initiatives.
• Partners with the Director of Training to identify learning and performance improvement needs through effective planning and execution of job/needs analysis and performance appraisals.
• Supports the development of department trainers bench strength ensuring effectiveness of department training.
• Supports the ongoing development and management of new team members and key learning partners.
• Supports the Analysis, Design, Development, Implementation and Evaluation of Department Training planning, execution, and effectiveness.
• Assists the Director of Engagement & Communications closely with all internal Team Member events, including collateral fulfillment including Bravo Cards, Team Member Birthday Cards, and other internal collateral.
• Coordinates all internal venue bookings and scheduling Team Members.
• Perform other related duties as assigned
  
  
  

Performance Requirements (knowledge, Skills And Abilities)

• Passionate about helping team members learn and grow
• Current knowledge of instructional design methodologies
• Familiarity with evaluating learning impact, learning technologies, and practices.
• Able to apply prior knowledge and manage learning programs
• Superior resourcefulness and problem-solving skills
• Excellent written and communication skills
• Advanced Microsoft Office skills
• Fluent in spoken and written English and Spanish.
• Ability to deliver effective and engaging presentations to a variety of audiences, structure of presentation, design of slides, tone of voice and body language.
  
  
  

Education

• College degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or similar studies preferred.
  
  
  

Experience

• Minimum of 4 years’ experience in Human Resources or related professional area. Strong hospitality experience preferred.