What are the responsibilities and job description for the Front Office | Front Office Supervisor position at Fontainebleau?

Overview

IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."

Morris Lapidus

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

The Front Office Supervisor oversees the day-to-day activities of the Front Office to ensure that the office runs smoothly and efficiently.

Examples of Duties, includes but is not limited to the following :

Monitor available rooms to ensure the hotel occupancy is not over / under sold.

Resolve guest concerns and implement resolutions.

Schedule labor force and assign work for efficient use of equipment and personnel.

Ensure compliance by all front office personnel with Company and departmental rules, policies, and procedures.

Ensure an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, verbal counseling, and other disciplinary actions.

Perform other related duties as assigned.

Qualifications

Well organized and demonstrated strong problem solving skills.

Ability to communicate effectively and establish and maintain effective working relationships with staff and guests.

Bilingual highly desirable.

Previous relevant experience preferred. One year supervisory experience preferred.

High school education or equivalent.

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