What are the responsibilities and job description for the Delivery Operations Center Sr. Manager position at Food Authority, INC?
Description: The objective of this position is to create a Delivery Operations Center that will provide continuous improvement and enhanced visibility of all delivery operations.
Schedule: Sunday, Monday, Tuesday, Wednesday, Thursday - 4PM to 2 AM
Salary 150K
Required skills & Abilities:
- Strong working Knowledge of FMCSA, DOT, SQF
- Demonstrated proficiency in leading large teams
- Bi-lingual a plus; Spanish
- Routing
- Employee scheduling
- Proficient in Microsoft Word/Excel/Outlook/technically savvy (Scanning, Samsara, Routing Tools)
- Good written and verbal communication skills
- Ability to follow all safety protocols
Physical requirements:
- The ability to lift 25/50/80 pounds regularly
- The ability to respond quickly to sounds
- The ability to move safely over uneven terrain or in confined spaces
- The ability to see and respond to dangerous situations
Minimum Delivery Operations Manager Requirements:
- 18 years of age or older
- A minimum of 10 years in fleet supervisory/transportation role
- Significant leadership of large teams, including management of managers and supervisors
- Routing
- Employee scheduling
Delivery Operations Center Manager Demands:
- Ensure all operations are carried on in an appropriate, cost-effective way
- Routing
- People Scheduling
- Improve operational management systems, processes and best practices
- Help the organizations processes remain legally compliant
- Real-time Exception Management
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Perform quality controls and monitor production KPIs
- Find ways to increase quality of customer service
Accountabilities:
- Daily/Weekly Routing Effectiveness
- Route Efficiency and Continuous Improvement
- Plan schedules and labor allocation
- Daily Call with each operation to review dispatch plan, execution issues
- Routing software administration
- Evolve real-time dashboards and visibility of performance(issues)
- Samsara real-time issue management
- Samsara corrective action management
- Samsara HOS management and issue resolution
- Real Time Troubleshooting for example, in-filed issues with EPOD/Scanning
- DVER/DVIR Collection Execution and follow-up with vendors
- Equipment Breakdowns and follow-up with vendors
- Route assistance assist field leaders to resolve route issues real-time
- Track call outs adjust schedules as necessary
- Provide HR with feedback on late call outs for disciplinary actions
- Central number to report accidents/injuries/drug testing needs
- Ensure proper truck loads to insure weight, time, and cube compliance
- Manage overnight staff
