What are the responsibilities and job description for the Information Technology Manager position at Food Bank for the Heartland?
Position Title: Information Technology Manager
Supported by: Vice President of Business Operations
FLSA Status: Exempt, Full Time
Our Story:
Food Bank for the Heartland has connected our communities with food, resources, and hope since 1981. The fight against hunger is our ongoing, collaborative effort. We work with individuals, organizations, food manufacturers and distributors, grocery stores, the USDA, and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership, employees, partners, volunteers, and donors, we can reach more communities, serve more people, and address food insecurity more directly and effectively. As new needs arise, we are ready.
Our Philosophy: Every service we provide, program we offer, and decision we make is rooted in our core Mission, Vision, and Values.
In Short:
At Food Bank for the Heartland, the role of the Information Technology Manager extends far beyond maintaining networks and troubleshooting systems—it is a mission-critical position that safeguards the digital backbone of an organization built on compassion and community service. Tasked with leading secure, efficient, and scalable technology solutions, the IT Manager ensures that every byte of data and every digital transaction upholds the integrity, vision, and reputation of the Food Bank.
In this role, technology becomes a bridge—connecting donors to purpose, volunteers to opportunity, and food to those in need. The IT Manager serves as a steward of trust, ensuring that the systems used to fight hunger are resilient, responsive, and aligned with FBFH’s mission to eliminate food insecurity with dignity and respect. Every server maintained and every system upgraded is a step toward a stronger, more responsive food bank—one that meets the needs of today while preparing for the challenges of tomorrow.
In essence, this role is not just about IT—it is about impact. With professionalism, consistency, and heart, the IT Manager ensures that the mission of Food Bank for the Heartland is carried forward through every digital connection and every technological advance.
Your Mission:
Supported by: Vice President of Business Operations
FLSA Status: Exempt, Full Time
Our Story:
Food Bank for the Heartland has connected our communities with food, resources, and hope since 1981. The fight against hunger is our ongoing, collaborative effort. We work with individuals, organizations, food manufacturers and distributors, grocery stores, the USDA, and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership, employees, partners, volunteers, and donors, we can reach more communities, serve more people, and address food insecurity more directly and effectively. As new needs arise, we are ready.
Our Philosophy: Every service we provide, program we offer, and decision we make is rooted in our core Mission, Vision, and Values.
In Short:
At Food Bank for the Heartland, the role of the Information Technology Manager extends far beyond maintaining networks and troubleshooting systems—it is a mission-critical position that safeguards the digital backbone of an organization built on compassion and community service. Tasked with leading secure, efficient, and scalable technology solutions, the IT Manager ensures that every byte of data and every digital transaction upholds the integrity, vision, and reputation of the Food Bank.
In this role, technology becomes a bridge—connecting donors to purpose, volunteers to opportunity, and food to those in need. The IT Manager serves as a steward of trust, ensuring that the systems used to fight hunger are resilient, responsive, and aligned with FBFH’s mission to eliminate food insecurity with dignity and respect. Every server maintained and every system upgraded is a step toward a stronger, more responsive food bank—one that meets the needs of today while preparing for the challenges of tomorrow.
In essence, this role is not just about IT—it is about impact. With professionalism, consistency, and heart, the IT Manager ensures that the mission of Food Bank for the Heartland is carried forward through every digital connection and every technological advance.
Your Mission:
- Uphold a people-first service culture rooted in urgency, respect, and integrity-responding swiftly, honoring every individual, and delivering with unwavering ethical commitment to both our internal teams and external partners
- Deliver thoughtful, timely, and respectful technical support that empowers staff, volunteers, and partners to thrive in their work and mission.
- Empower end-users with the knowledge and confidence to embrace technology as a tool for impact, growth, and meaningful connection.
- Act as a trusted bridge between our organization and community partners, donors, and vendors-ensuring technology strengthens collaboration, fosters connection, and supports shared goals.
- Foster a culture of service excellence by consistently engaging all users with empathy, patience, and unwavering professionalism.
- Champion a human-centered approach in every IT interaction, cultivating a culture where the needs of those we serve (internally and externally) are met with empathy, excellence, and unwavering commitment.
- Cultivating a culture of collaboration, clarity, and inspired leadership
- Guide, inspire, and empower the IT team to reach their full potential, fostering a culture of excellence, continuous growth, and lasting impact.
- Steer projects with purpose, align priorities with vision, and offer continuous guidance and support to inspire growth and achievement within the IT Team.
- Foster a high-performing IT team culture rooted in collaboration, service excellence, and a shared commitment to accountability and collective success.
- Visionary IT leadership that drives innovation, empowers progress, and aligns technology with organizational purpose for sustainable success
- Collaborating closely with the IT team, craft a forward-thinking IT strategy that aligns seamlessly with organizational goals and supports FBFH enduring vision for community impact.
- Spearhead the creation and execution of innovative IT policies, procedures, and best practices that drive operational excellence, foster consistency, and uphold the highest standards of efficiency and security.
- Evaluate emerging technologies and strategically recommend transformative solutions that enhance operational efficiency and elevate the quality of service delivered, driving long-term impact and innovation.
- Partner with the IT team and FBFH leadership to co-create a visionary IT infrastructure strategy, shaping a resilient architecture and defining key focus areas that align with our mission and drive sustainable growth.
- Collaborate with the Executive Leadership Team to craft an insightful annual budget, foster strategic long-term financial planning, and implement cost management practices that align resources with the organization’s vision and drive sustainable success.
- Infrastructure and Systems Management:
- Oversee the maintenance and performance of server networks and systems.
- Safeguard the integrity of data, fortify system security, and drive operational efficiency, creating a resilient IT ecosystem that empowers the organization’s long-term success.
- Ensure the resilience of critical systems by rigorously maintaining and testing data backup, disaster recovery, and incident response plans, safeguarding the organization’s continuity and operational stability.
- Continuously monitor system performance, anticipating challenges and addressing issues with proactive precision to ensure seamless, uninterrupted operations.
- Support the strategic management of upgrades, migrations, and integrations, ensuring seamless transitions that uphold business continuity and foster long-term operational resilience.
- Serve as FBFH NetSuite Administrator.
- Continuously assess the performance of IT systems, analyzing cost-efficiency and productivity to provide strategic insights and recommendations for enhancing the infrastructure and driving sustainable growth.
- Create and sustain a comprehensive inventory of all IT systems and software, meticulously managing user credentials, access protocols, and payment schedules to ensure security, compliance, and operational efficiency.
- Protecting digital assets through robust cybersecurity measures while ensuring full adherence to regulatory standards and industry best practices.
- Lead the charge in safeguarding the system and sensitive data by instituting and maintaining robust cybersecurity protocols, ensuring the integrity and resilience of the organizational digital infrastructure.
- Oversee the implementation of management of advanced antivirus systems, firewalls, and user access controls to safeguard organizational assets, ensuring robust protection against threats and unauthorized access.
- Empower staff through comprehensive training on cybersecurity awareness and best practices, fostering a culture of vigilance and responsibility to protect organizationally integrated and digital assets.
- Safeguard continuity through proactive maintenance and testing of backup, disaster recovery, and incident response plans.
- Uphold the highest standards of data integrity by ensuring strict compliance with data protection regulations, reinforcing internal governance controls.
- Frontline technology support oversight to enable user success and organizational impact
- Deliver expert technical support to empower staff in effectively leveraging hardware, software, and applications, enabling seamless productivity and mission-driven impact.
- Act as the central point of guidance for IT troubleshooting and user training, fostering confidence, efficiency, and technological fluency across the organization.
- Diligently track and document technical issues, ensuring timely resolutions while analyzing patterns to drive continuous improvement and proactive solutions.
- Elevate the help desk experience through ongoing feedback, innovation, and a commitment to exceeding user expectations.
- Stewardship of technology partnerships and platforms to advance organizational goals
- Orchestrate and nurture strategic vendor relationships, oversee contract negotiations, ensure compliance with software licensing, and manage service-level agreements to drive operational excellence and mutual successes.
- Guarantee the seamless operation and optimal performance of critical software tools, including databases and inventory systems, to support efficiency and informed decision-making.
- Stewardship of data accuracy and security, ensuring reliability and trustworthiness across all information assets
- Ensure the safeguarding, secure storage, and reliable backup of sensitive information, preserving its integrity and availability in alignment with organizational trust and compliance standards.
- Facilitate the seamless collection, insightful reporting, and in-depth analysis of data, empowering informed decision-making for both internal stakeholders and external partners.
- Uphold the highest standards of data privacy by ensuring rigorous compliance with all relevant regulations and safeguarding the trust of stakeholders.
- Steering the successful implementation of projects with vision, precision, and focus on delivering impactful results and sustainable outcomes
- Spearhead transformative IT projects, including system migrations, software implementations, and the introduction of innovative technologies, driving organizational progress and technological advancement.
- Collaborate in the strategic oversight of budgets, timelines, and stakeholder communications, ensuring alignment, transparency, and the successful delivery of key initiatives.
- Foster seamless collaboration across cross-functional teams to ensure smooth transactions and the successful adoption of new processes, technologies, and initiatives.
- Empowering organizational transformation through strategic training and effective change management, fostering adaptability and sustained growth
- Facilitate ongoing learning through engaging training sessions and the creation of intuitive, accessible documentation to empower users and drive seamless adoption.
- Spearhead, together with the VP of Business Operations, a transformative change management initiative, guiding the seamless integration of new systems and upgrades to drive organizational evolution and maximize impact.
- Foster a technology-driven culture by empowering staff to confidently adopt and leverage innovative tools, driving growth and organizational agility.
- Identify opportunities for growth by recognizing knowledge gaps and providing continuous learning pathways to foster professional development and organizational excellence.
- Other duties entrusted within your scope of practice.
Knowledge, Skills, and Abilities:
- Commitment to Food Bank for the Heartland’s mission and values
- Excellent oral and written communication skills – including public speaking
- Strong critical thinking and decision-making skills
- Time management skills
- Ability to work collaboratively across departments and with external stakeholders.
- Inclusive, welcoming, and influential
- Demonstrated relationship-building skills
- Proficiency with Microsoft Office, Oracle/NetSuite, or other technology systems and products
- Service-oriented mindset
- Professional dress and demeanor
Your Story:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 3 years of progressive IT experience.
- Minimum of 1 supervising IT staff or managing technical teams or projects.
- Experience in Oracle products and NetSuite administration is preferred.
- Experience may be substituted for education.
- Lived experience with the impacts of systemic racism or marginalization is a plus.
About The Team:
Everyone at Food Bank for the Heartland, from our administrative staff and warehouse employees to our team members working in partnership in the various community locations, shares a common vision: to help eliminate hunger in our service area—one initiative, program, and thoughtful decision at a time. Our culture is committed to welcoming you to our table, supporting your passion and drive, and focusing on diversity, growth, and community involvement.
This role is vital to the Food Bank for the Heartland’s Information Technology team and is directly supported by our Vice President of Business Operations.
We provide an environment to help you succeed.
Food Bank for the Heartland is an equal opportunity employer, deeply committed to fostering a community where talented, compassionate individuals from all backgrounds and identities can collaborate and thrive. Our unwavering dedication to diversity, inclusion, belonging, and equity ensures that every applicant and employee is valued and treated with respect, free from discrimination based on identity, at every stage of the hiring and employment process. Our code of conduct is not just a set of guidelines but a reflection of the inclusive and equitable organization we strive to be. We embrace and celebrate the strength that comes from our differences, knowing that they enrich our collective efforts. FBFH is steadfast in its commitment to considering all qualified candidates and ensuring equal opportunity.
In line with our ongoing commitment to inclusion, FBFH actively encourages individuals with disabilities to apply, and we are fully dedicated to providing reasonable accommodations to ensure equitable access throughout the application and interview process. If you require any accommodations, please do not hesitate to contact adurr@foodbankheartland.org.
We support your well-being.
At Food Bank for the Heartland, we prioritize the well-being of our employees, understanding that a healthy and supportive work environment is key to both personal and professional success. We are committed to fostering a workplace that promotes work-life balance, mental and physical health, and overall happiness. Our well-being initiatives include [examples such as flexible working hours, wellness programs, mental health support, or employee resource groups]. We strive to create a culture where every employee feels valued, supported, and empowered to thrive in and out of the workplace.
