What are the responsibilities and job description for the SNAP Outreach Coordinator position at Food Bank for the Heartland?
Position Title: SNAP Outreach Coordinator
Supported by: Director of Public Benefits
FLSA Status: Non-Exempt, Full-Time
Our Story:
Food Bank for the Heartland has connected our communities with food, resources, and hope since 1981. The fight against hunger is our ongoing, collaborative effort. We work with individuals, organizations, food manufacturers and distributors, grocery stores, the USDA, and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership, employees, partners, volunteers, and donors, we can reach more communities, serve more people, and address food insecurity more directly and effectively. As new needs arise, we are ready.
Our Philosophy: Every service we provide, program we offer, and decision we make is rooted in our core Mission, Vision, and Values.
In Short:
The SNAP Outreach Coordinator plays a vital role in carrying out our mission of eliminating hunger in the Heartland by leading efforts within the Omaha-metro area to promote awareness and access to the Supplemental Nutrition Assistance Program (SNAP). The SNAP Outreach Coordinator will engage with local non-profits, community groups, and individuals to educate them on SNAP eligibility, benefits, and the application process. This position will be responsible for organizing outreach activities, conducting presentations, and building partnerships to increase SNAP participation and help individuals and families access the food assistance support they need.
Your Mission:
Supported by: Director of Public Benefits
FLSA Status: Non-Exempt, Full-Time
Our Story:
Food Bank for the Heartland has connected our communities with food, resources, and hope since 1981. The fight against hunger is our ongoing, collaborative effort. We work with individuals, organizations, food manufacturers and distributors, grocery stores, the USDA, and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership, employees, partners, volunteers, and donors, we can reach more communities, serve more people, and address food insecurity more directly and effectively. As new needs arise, we are ready.
Our Philosophy: Every service we provide, program we offer, and decision we make is rooted in our core Mission, Vision, and Values.
In Short:
The SNAP Outreach Coordinator plays a vital role in carrying out our mission of eliminating hunger in the Heartland by leading efforts within the Omaha-metro area to promote awareness and access to the Supplemental Nutrition Assistance Program (SNAP). The SNAP Outreach Coordinator will engage with local non-profits, community groups, and individuals to educate them on SNAP eligibility, benefits, and the application process. This position will be responsible for organizing outreach activities, conducting presentations, and building partnerships to increase SNAP participation and help individuals and families access the food assistance support they need.
Your Mission:
- Outreach and Relationship Building: A vital part of this position will be to develop and implement targeted outreach strategies to raise awareness about SNAP. Included in this work will be to build and maintain relationships with local community organizations to promote SNAP and its benefits. Additionally, this position will attend community events, fairs, and workshops to provide information about SNAP and assist individuals in completing a SNAP application, ensuring that all required information is collected and submitted.
- Educational and Informational Support: To ensure our neighbors in need are aware of SNAP benefits and resources available, education is a key piece of our outreach work. This includes conducting presentations and educational sessions for community groups, partners, and other stakeholders about SNAP eligibility, benefits, and how to apply for benefits. To support outreach efforts this position will develop and distribute informational materials, including flyers, brochures, and digital content.
- Tracking and Evaluation: Track outreach activities, including the number of people reached, events attended, and applications completed. Assess the effectiveness of outreach strategies and recommend improvements based on feedback and results. Conduct surveys and gather feedback from community members and partners to evaluate the impact of outreach activities.
- Other duties entrusted within your scope of practice.
Knowledge, Skills, and Abilities:
- Commitment to the FBFH mission and values.
- Ability to engage with diverse populations and community groups, with cultural sensitivity and respect for all individuals.
- Knowledge of SNAP eligibility requirements, application processes, and benefits is a plus (training will be provided).
- Computer and technology skills around Microsoft Office, data management systems, and general technology.
- Effective interpersonal and communication skills to be able to work effectively with internal and external stakeholders including community partners, clients, and team members.
- Consistent organizational skills with a passion for thriving in a fast-paced, multi-tasking environment.
- Self-motivated and able to work independently, as well as part of a collaborative team.
- Ability to consistently commit to trustworthiness, dependability, and reliability.
- Ability to establish credibility, trust, and partnership at all levels in the organization.
- Ability to travel within Omaha metro area.
Your Story:
- Minimum of one (1) year experience in customer service, community outreach, or similar field required.
- An associate’s degree in social work, education, communication, or a related field is a plus.
- Relevant work experience can substitute for education.
- Bilingual in Spanish and English preferred.
- Lived experience with the impacts of systemic racism or marginalization is a plus.
About The Team:
Everyone at Food Bank for the Heartland, from our administrative staff and warehouse employees to our team members working in partnership in the various community locations, shares a common vision: to help eliminate hunger in our service area—one initiative, program, and thoughtful decision at a time. Our culture is committed to welcoming you to our table, supporting your passion and drive, and focusing on diversity, growth, and community involvement.
This role is vital to the Food Bank for the Heartland’s Facilities team and is directly supported by our Director of Public Benefits.
We provide an environment to help you succeed.
Food Bank for the Heartland is an equal-opportunity employer, and we’re excited to work with talented and empathetic people of all identities. As required by law and in line with our commitment to diversity, inclusion, belonging, and equity, FBFH does not discriminate based on someone’s identity in any aspect of hiring or employment. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences. FBFH will consider all qualified applicants.
FBFH is committed to inclusions. As part of this commitment, FBFH welcomes applications from individuals with disabilities and will work to provide reasonable accommodation. If reasonable accommodations are needed to participate in the job application or interview process, don't hesitate to get in touch with adurr@foodbankheartland.org
We support your well-being.
We offer medical, retirement, supplemental, and leave benefits. We have resources such as our Employee Assistance Program to support your mental health.
Everyone at Food Bank for the Heartland, from our administrative staff and warehouse employees to our team members working in partnership in the various community locations, shares a common vision: to help eliminate hunger in our service area—one initiative, program, and thoughtful decision at a time. Our culture is committed to welcoming you to our table, supporting your passion and drive, and focusing on diversity, growth, and community involvement.
This role is vital to the Food Bank for the Heartland’s Facilities team and is directly supported by our Director of Public Benefits.
We provide an environment to help you succeed.
Food Bank for the Heartland is an equal-opportunity employer, and we’re excited to work with talented and empathetic people of all identities. As required by law and in line with our commitment to diversity, inclusion, belonging, and equity, FBFH does not discriminate based on someone’s identity in any aspect of hiring or employment. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences. FBFH will consider all qualified applicants.
FBFH is committed to inclusions. As part of this commitment, FBFH welcomes applications from individuals with disabilities and will work to provide reasonable accommodation. If reasonable accommodations are needed to participate in the job application or interview process, don't hesitate to get in touch with adurr@foodbankheartland.org
We support your well-being.
We offer medical, retirement, supplemental, and leave benefits. We have resources such as our Employee Assistance Program to support your mental health.
