Bilingual Front Desk Receptionist/Administrative Assistant

The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Empower communities. We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun!

The Bilingual Front Desk Receptionist/Administrative Assistant serves as the first point of contact at the Raleigh Branch, creating a welcoming and professional environment for visitors, donors, Food Bank employees, and community members. This role includes greeting guests, answering calls, assisting with emergency food, directing visitors to the appropriate staff and resources, and handling various administrative tasks. The Front Desk/Administrative Assistant will be friendly, highly organized, culturally sensitive, and able to multitask in a fast-paced environment.

This is a full time onsite (in person) position working 8:30 am - 5:00 pm working. 

Job Responsibilities:

Front Desk and Emergency Food Assistance (60%):  

• Be present at the Raleigh front desk location to greet all visitors and callers in-person and on the phone in a welcoming and professional manner and direct visitors and callers to the appropriate point-of-contact or provide requested information.   
• Provide emergency food assistance and resources in a dignified and thorough manner to neighbors in need while distributing the most up to date emergency food resources list.   
• Serve as an interpreter for staff and/or visitors as needed, ensuring clear communication while maintaining cultural sensitivity with diverse populations. 
• Manage visitor check-in procedures, maintain visitor logs, and ensure that security protocols are followed. 
• Oversee the front desk and lobby area to ensure it remains organized and presentable. 
• Accepts and receives walk-in donations.  

Office Support (30%): 

• Key contact for conference room requests and reservations. 
• Assist with coordinating staff events, lunches and celebrations. 
• Accept mail and deliveries and ensures all incoming parcels are distributed to the appropriate team member in a timely manner.  
• Serve as the primary operator and owner of the reception area office equipment, including troubleshooting issues and coordinating service.  
• Monitor, maintain and order office and breakroom supplies within budget and maintain an updated list of standard supply items.  

Administrative Support (10%) 

• Support the Executive Assistant and People Experience Team with onboarding, interviews, and administrative tasks. 

This is not an exhaustive list of responsibilities, and the day-to-day may include other duties as assigned. 

Qualifications: 

Education & Experience 

• High school diploma or GED required; Associate degree preferred. 
• Minimum of 3 years of office management or administrative experience, or an equivalent combination of education, certifications, and experience. 
• 2–3 years of experience in an administrative role demonstrating the ability to manage multiple priorities effectively. 
• At least 1–3 years of experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). 
• Experience in a nonprofit setting, trained in CPR and First Aid, Mental Health First Aid, and/or Crisis intervention or de-escalation is preferred. 

 Language Skills 

• Must be fluent in both English and Spanish, with the ability to interpret verbal and written Spanish to effectively communicate with clients and community members. 

 Administrative & Communication Skills 

• Excellent written and verbal communication and interpersonal skills. 
• Strong customer service mindset with the ability to communicate professionally across various platforms (email, phone, text, presentations, in-person). 
• Strong organizational skills and high attention to detail. 
• Ability to multi-task and manage time effectively with minimal supervision. 
• Demonstrated initiative and the ability to work independently and efficiently. 

 Interpersonal & Teamwork Competencies 

• Proven ability to work respectfully and collaboratively with individuals from diverse backgrounds. 
• A flexible, team-oriented mindset with a collaborative spirit. 
• Patience, empathy, and the ability to remain calm under pressure. 
• Conflict resolution and problem-solving skills, especially in high-stress or emotionally charged situations. 

 Cultural & Behavioral Competencies 

• Cultural competency and sensitivity in working with diverse populations. 
• Understanding of how cultural and identity-related factors impact communication and service delivery. 
• Discretion in handling confidential information in compliance with privacy laws and policies. 
• Knowledge of community resources and appropriate response protocols (e.g., escalation to healthcare providers or law enforcement when necessary). 
• Adaptability and comfort in dynamic, fast-paced environments. 

 Values & Commitment 

• Must believe in and support the mission and values of the organization. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. 

While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment (e.g., wearing or listening to headphones, etc.).  The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, lift and/or move up to 25 pounds, and to stoop, crouch, or crawl. 

Vision abilities required by this job include close vision. 

These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. 

Work Environment:

• While performing the responsibilities of the job, the employee is required to work in an office setting.  The employee will be required to interact with Food Bank personnel in the warehouse. In doing so, the employee will occasionally be exposed to moving mechanical parts and vehicles. 
  
• The noise level in the work environment is usually quiet to moderate.  
• Occasionally, the employee will be required bend, stop, twist and reach at or below shoulder level. 

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified. 

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation, or any protected class characteristic when seeking to hire.  This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment. We care about our employees, our candidates, and our community.

As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits For You

We help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Empower Communities. Our comprehensive benefits package includes:

• Medical, Dental and Vision Plans
• Health Spending Account Employer Contributions
• Flexible Spending Accounts
• Paid Time off: including Holidays, Personal, Vacation, and Sick Time
• 403(b) with 5% Match after 90 days
• Paid Parental Leave
• Employee Assistance Program
• 100% Employer paid STD and LTD Insurance
• 100% Employer paid Group Life Insurance
• Voluntary benefits including Accident and Critical Illness
• Business Travel mileage reimbursement

Salary : $21 - $22