What are the responsibilities and job description for the Director of Strategic Operations and Annual Giving position at Food Forward, Inc?
**Mission-Driven Leadership Opportunity**
Facing hunger and food waste in your community? Join Food Forward, Inc. as an Associate Director, Operations & Annual Giving to drive growth and innovation in our nonprofit sector.
This dynamic role will play a critical part in solidifying Food Forward's trajectory by enhancing the operational efficiency of our Development team. We seek a motivated leader with experience in fundraising operations and project management to spearhead strategy development, data analysis, and team collaboration.
- Create a new KPI/benchmark reporting workflow that motivates and educates the Development team and leadership;
- Successfully manage schedules and deliverables for at least three fundraising campaigns throughout the year, including results analysis toward benchmarked increases over previous years;
- Conduct a compliance review and develop recommendations for improved donor experiences (e.g., acknowledgments, vetting, disclosures);
- Demonstrate a deep understanding of Food Forward's mission and donor base.
**Key Responsibilities:**
Department Operations:
- Develop and implement strategies for: Team dashboards, benchmarks, KPIs, and progress toward strategic plan goals;
Gift processing and donor services, including timely and accurate acknowledgments and other compliance ensuring positive donor connections;
Department timelines for campaigns, events, cross-department operations, team meetings;
Department database and technology, including CRM (Salesforce), donation processing (current: Classy), additional campaign tools, equipment, shared file systems;
Financial reporting, reconciliation, and compliance, coordinating the Development and Finance departments;
Tracking department deliverables, including fulfillment, partner benefits, key statistics.
Annual Giving:
- Develop an annual plan for scaled income streams (focus: individuals), including strategy, goal tracking, team workplans;
Campaign management coordinated with the Communications team, including strategy, timelines, production (e.g., mail), reporting;
Digital fundraising and stewardship with the Communications team, including regular analytics reviews, testing, acquisition, visibility tracking;
Pipeline strategy, processes, and tools to manage prospects and increase support, coordinating with Major Gifts Officer;
Special projects to increase the organization's visibility to build a donor base, such as affiliate groups and third-party validator websites;
Regular reporting on budget benchmarks and cash flow;
Analytics and content for performance reports to leadership and the Board of Directors, including benchmarking to industry standards;
Income forecasting and data-informed growth strategies for future years.
Staff Supervision and Administration:
- Supervise two staff members: Development Operations Supervisor (database specialist) and Coordinator;
Contract management;
Ongoing learning for process improvements that incorporate best practices, inspire team performance;
Organization-wide initiatives as needed.
