General Manager

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from FoodhubAssociate Director - Global Talent Acquisition - Technology & Engineering hiring - Europe / India / USA / ANZ / Egypt at Foodhub About Foodhub : Foodhub currently has 30,000 clients globally. Our clients range from restaurant, takeaway, stadia and venue clients in the UK, Ireland, USA, Canada, Nigeria, Grenada, Australia and New Zealand. Today, Foodhub powers the technology behind many different restaurants, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.Purpose : The purpose of this role is to oversee, lead, and enhance all business operations in the USA. To ensure we meet our clients' expectations, based not just on a smooth, timely, go live process, but also to drive the success of individual businesses through discovery of how we can be of best value to them, and the continuation of dedicated support. This in turn drives orders and positive business growth for Foodhub in the USA.Duties : Significantly influence the ongoing development and implementation of the on-boarding and early life strategy for the USA region.Lead on-boarding and dispatch activities, communicate key service priorities, and proactively manage the design and execution of processes and procedures to ensure best practice.Innovate, problem solve, and remediate issues and queries as they arrive in relation to successful on-boarding, customer service, warehouse, and overall staffing, providing ongoing support as necessary.Drive outcomes, prioritization of tasks, and encourage the agility and flexibility of the on-boarding, support, and dispatch departments to adapt to change.Recruitment, on-boarding, and training of all new employees within the on-boarding, local support, and dispatch department.Manage the on-boarding, local customer service, and dispatch departments through planning, monitoring, coaching, counselling, disciplining, and appraisal of job performance for division employees.Provide, grow, and enhance multifaceted support avenues and networks for clients in the USA region.Oversee the management of high value and high transacting clients to enhance further and innovate with new products and technologies.Identify opportunities to grow the brand through understanding the requirements of clients and providing tailored technology solutions.Implement strategies, processes, and business practices to grow the online orders within the USA region.Create and sustain a positive team environment within the on-boarding, customer service, and dispatch departments, displaying high levels of motivation and team spirit.Responsible for warehouse inventory levels, importation of goods including customs clearance, warehouse security, maintenance, and expansion.Delegation of roles and responsibilities to ensure resources are adequately used and all areas of the operation run smoothly.Measures of Success : New clients on-boarded and live to meet a 14 Day SLA.Improved Account Manager success through systems, coaching, monitoring, and discipline.Improved Account Manager customer service levels resulting in less complaints and more satisfied clients.Increased rates of new accounts moving live overall in the USA market.Improved GPIN acquisition rates, link prioritization and ongoing access available.Increased product and feature utilization displaying better client exposure.Orders : Increased order numbers across our region display an increase in account success.Cancellations : Decreased churn rates due to more customers happy with support and orders.Retention of high value clients.Seniority level : Mid-Senior levelEmployment type : Full-timeJob function : Business Development, Customer Service, and General BusinessIndustries : Technology, Information and Internet, Software Development, and Hospitality#J-18808-Ljbffr