What are the responsibilities and job description for the Customer Service Operations Supervisor position at Food Lion?
Job Overview
We are seeking an exceptional Retail Store Manager to lead our Front End operations and deliver outstanding customer service. In this role, you will be responsible for managing store finances, supervising team members, and driving sales growth.
About the Role
The successful candidate will have excellent leadership and communication skills, with a strong focus on building relationships with customers and associates. You will be accountable for achieving sales targets, controlling costs, and maintaining high standards of customer service.
Key Responsibilities
• Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go
• Hire, train, and develop a high-performing team to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture
• Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs
• Maintain a positive and enthusiastic atmosphere in the store, focusing on fast, easy, flexible, and friendly customer service
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies, and equipment maintenance
• Understand and utilize company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls efficiently
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensure compliance with local, state, and federal regulations
• Adhere to all company guidelines, policies, and standard practices
• Maintain security standards
• Successfully complete Computer-Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned
Requirements
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
We are seeking an exceptional Retail Store Manager to lead our Front End operations and deliver outstanding customer service. In this role, you will be responsible for managing store finances, supervising team members, and driving sales growth.
About the Role
The successful candidate will have excellent leadership and communication skills, with a strong focus on building relationships with customers and associates. You will be accountable for achieving sales targets, controlling costs, and maintaining high standards of customer service.
Key Responsibilities
• Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go
• Hire, train, and develop a high-performing team to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture
• Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs
• Maintain a positive and enthusiastic atmosphere in the store, focusing on fast, easy, flexible, and friendly customer service
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies, and equipment maintenance
• Understand and utilize company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls efficiently
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensure compliance with local, state, and federal regulations
• Adhere to all company guidelines, policies, and standard practices
• Maintain security standards
• Successfully complete Computer-Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned
Requirements
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
