Retail Operations Quality Assurance Specialist

Job Overview: As a key member of our Food Lion team, the Retail Operations Quality Assurance Specialist plays a vital role in ensuring a clean, safe, and inviting shopping environment for our customers. This position is responsible for maintaining high standards in accordance with our standard practice manual, minimizing shrink through proper utilization of standard practices, and providing exceptional customer service.

Key Responsibilities:

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience

• Courteous and helpful to other associates

• Sweep and clean floors on nights with no scheduled vendor services

• Weekly cleaning of Produce, Market and Deli Departments

• Clean and organize the store mop room

• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity

• Follow QA daily check list and sanitation standards set by Food Lion

• Follow current Standard Practices regarding cleanup of Hazardous Waste product

• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice

• Understand and follow Food Safety and Workplace Safety guidelines and procedures

• Observe and correct all unsafe conditions that could cause associate or customer accidents

• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty