What are the responsibilities and job description for the Inbound Telesales Agent position at FOODHUB?
About Foodhub:
Foodhub currently has 30,000 clients globally. Our clients range from restaurant, takeaway, stadia and venue clients in the UK, Ireland, USA, Canada, Nigeria, Grenada, Australia, and New Zealand. Today, Foodhub powers the technology behind many different restaurants, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.
About The Solutions:
From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this. Our solutions are offered on a modular white label basis to our partners, allowing them to use the solutions needed to make their business a success
About the role :
As an Inbound Telesales Agent, you will be responsible for managing and converting inbound leads generated through digital marketing campaigns.
Your primary focus will be on selling EPOS, kiosks, and online ordering solutions to hospitality, food, and takeout businesses in the Northeastern USA.
Initially a remote role, there may be an opportunity to transition to an office-based role as our operations grow in the region.
Key Responsibilities:
- Handle inbound inquiries and nurture leads generated through digital marketing campaigns.
- Engage with potential clients via phone, email, and online channels to understand their needs and present tailored solutions.
- Convert leads into sales by demonstrating the value and benefits of Foodhub’s EPOS and online ordering solutions.
- Maintain a strong pipeline of opportunities and manage the entire sales process from initial contact to closing deals.
- Build relationships with SME independents and small hospitality chains to establish long-term partnerships.
- Work closely with the marketing team to provide feedback on campaign performance and customer insights.
- Consistently meet and exceed sales targets and performance metrics.
Requirements:
- 1 years of experience in selling EPOS, payments, or online ordering solutions.
- 3 years of experience in a previous sales, telesales, or telemarketing role.
- Strong ability to nurture leads, handle objections, and close deals effectively.
- Excellent communication and persuasion skills.
- Self-motivated and results-driven with a proactive approach to sales.
- Ability to work independently in a remote setting while maintaining high productivity
Compensation & Benefits:
- Competitive base salary
- Performance-based commission structure to reward sales achievements.
- Opportunities for career growth as we expand in the US market.
- Supportive and dynamic work environment with comprehensive training.
Job Type: Full-time
Benefits:
- Work from home
Supplemental Pay:
- Commission pay
Application Question(s):
- Do you have experience in Selling EPOS/kiosks/online ordering solutions?
Experience:
- Selling POS: 1 year (Required)
- Tele Sales: 3 years (Required)
Location:
- Philadelphia, PA (Philadelphia County) (Required)
Work Location: Remote
