Demo

Operational Compliance Coordinator

Foodlink Inc
Rochester, NY Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/20/2025

Job Description

Job Description

Description : Our Mission

Our mission is to leverage the power of food to end hunger and build healthier communities.

Our Vision

We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region.

The Foodlink Way

Act With Compassion

Take Responsibility

Be a Team Player

Listen, Learn, Adapt

Job Title : Operational Compliance Coordinator

Department : Distribution Center Operations

Reports to : Director of Operational Compliance

Status : Full-time, hourly, non-exempt

Job Level : (6) Coordinator

Updated : January 2025

SUMMARY

The Operational Compliance Coordinator works to continually improve food safety and ensure operational compliance for Foodlink and member agencies. Working with the Director of Operational Compliance on the Food Bank team, they will lead projects that improve facility food safety, monitor food safe distribution, and develop and lead training and resources for internal and external use. The Operational Compliance Coordinator will play a key role in ensuring compliance with AIB food safety audits, as well as Ag and Markets compliance.

KEY RESPONSIBILITIES

Distribution Center Food Safety

  • Oversee and lead efforts to prepare facility and staff for biannual AIB food safety audits
  • Ensure compliance with Ag and Markets 20C and any future licensing the organization may pursue
  • Regularly perform internal audits and document corrective actions related to food safety
  • Effectively develop and implement training for staff on all food safety SOPs, including logs, documentation and sanitation requirements
  • Continually provide training to Distribution Center staff in food safety and AIB standards
  • Organize and document all required files and information required for food safety audits
  • Collaborate with pest management vendor to mitigate product loss and ensure food safety compliance

Member Trainings and Resources

  • Create resources and trainings for member agencies to be shared through email newsletters and online Agency Portal on various topics including nutrition, food safety, and regulatory compliance
  • Provide customer service to member agencies regarding compliance and food safety concerns
  • Food Worker Certification Trainings

  • Lead in-person Food Handler and Food Manager training for staff, member agencies, and community members including proctoring certification exams
  • Assist in the promotion and administration, including registration process for food safety training
  • Organizational Compliance

  • Provide support to Director of Operational Compliance and staff with food bank grant management
  • Assist in the development and management of member monitoring schedule
  • Monitor and periodically audit Foodlink processes, procedures, and documentation to ensure compliance with Feeding America Partner Food Bank Agreement (PFBA)
  • Other duties as assigned
  • Requirements : QUALIFICATIONS

  • Associate or bachelor’s degree with 3 years of experience required or equivalent combination of education and professional experience
  • Excellent verbal communication and public speaking skills
  • Experience delivering group training for adult learners preferred
  • Strong reasoning, problem solving, and strategic thinking skills
  • Ability to communicate clearly, effectively, and with cultural competence (speak, read, and write proficiently) in English is required (and Spanish- preferred), including in-person, over the phone, and by email
  • Proficiency in MS Office including Word, Excel, PowerPoint required
  • Exceptional organizational skills, strong attention to detail, and the ability to solve practical problems under time constraints and within established deadlines
  • Experience developing and implementing policies and procedures preferred
  • Customer service experience (phone, email, and in-person) preferred
  • Willingness and ability to work in a warehouse environment required
  • Must possess Advanced Food Safety Training (ServSafe Food Manager, HACCP, Food Defense Coordinator, or similar) or the ability to achieve certification
  • Valid NYS driver’s license and ability to travel within the 10-county service area as needed
  • We are actively seeking a diverse pool of candidates for this position and strongly encourage applications from candidates of color.

    SALARY AND BENEFITS

    This is a full-time position paid on an hourly basis, ranging from $42,536-$53,435 annually (DOE) . Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit, stand and talk and hear. The employee is frequently required to use hands to handle or feel items such as documents. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 50 pounds

    Work Environment

    The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually quiet.

    Note : The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required.

    Diversity, Equity, & Inclusion

    Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others.

    Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences.

    Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived / living experience of hunger and poverty, and to responding where inequities exist.

    Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission.

    Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.

    Salary : $42,536 - $53,435

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