CSR - Customer Service Representative

FoodPrep Solutions, has a great opportunity for a Customer Service Representative in Stamford, CT. FoodPrep Solutions (FPS) provides sharpening services and related merchandise to the foodservice industry. Our customers include many of the businesses where you dine and shop including restaurants, supermarkets, gourmet markets, and deli’s.

As the fastest growing company in the industry, FoodPrep is seeking a conscientious customer service rep who wants to be part of a dynamic team.

POSITION SUMMARY:

FoodPrep Solutions is looking for a highly motivated and customer-focused individual with experience in providing exceptional service, resolving complex issues, and building strong customer relationships to serve as a Customer Service Representative.

ESSENTIAL FUNCTIONS:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer issues, complaints, or concerns with patience, empathy, and efficiency.
• Provide accurate product/service information, ensuring customers are well-informed.
• Process orders, returns, and exchanges in a thorough and accurate manner.
• Document customer interactions and follow-up actions in the system.
• Maintain customer records by updating account details and transaction history.
• Collaborate with other departments to ensure customer needs are met.
• Handle service escalations when necessary and work toward resolution.
• Assist in troubleshooting product or service issues, offering solutions or escalating when required.
• Contribute to customer feedback collection and reporting to improve services.
• Stay informed on product updates, promotions, and policies to provide accurate information.

REQUIRED AND PREFERRED QUALIFICATIONS:

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Previous experience in a customer service or support role is highly desirable.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities with a customer-centric approach.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Comfortable using customer service software, CRM systems, and other communication tools.
• Strong attention to detail and organizational skills.
• Positive attitude with a willingness to learn and improve.
• Ability to work independently and as part of a team.
• Bilingual (English/Spanish) is a plus.
• Familiarity with Microsoft Office Suite or other productivity tools.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. FPS retains the right to change or assign other duties to this position.FPS is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, pregnancy, age, physical or mental disability, genetic information, service in the uniformed services, or any other basis protected by federal, state, or local law.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Stamford, CT 06914 (Required)

Ability to Relocate:

• Stamford, CT 06914: Relocate before starting work (Preferred)

Work Location: In person

Salary : $55,000 - $60,000